Jacira Mendes
@jaciramendes
Customer-focused customer service advisor fluent in Portuguese and Spanish.
United KingdomWhat I'm looking for
I am a dedicated and hardworking customer service advisor with experience in face-to-face and telephone customer support, dental nursing reception, and retail hospitality. I bring strong communication, multilingual ability (Portuguese and Spanish), persistence, and fast learning to ensure smooth operations and excellent customer experiences.
I have formal training in IT and digital skills (ECDL, Level 2 IT user and digital marketing traineeship) and a proven track record handling complaints, appointment booking, payments, instrument decontamination, and working effectively in fast-paced team environments. I am motivated to continue developing my career in customer service and related roles.
Experience
Work history, roles, and key accomplishments
Customer Service Advisor
Unknown
Handle incoming telephony customer inquiries, resolve complaints, and process payments while maintaining high customer satisfaction in a fast-paced environment.
Barista / Customer Assistant
Unknown
Provided frontline customer service in a busy coffee shop, handled orders, resolved customer issues, and collaborated with team members to maintain smooth service.
Dental Nurse / Reception
Unknown
Prepared surgery rooms and decontaminated instruments to ensure patient safety, and managed reception duties including booking appointments, rescheduling, and answering patient queries.
Education
Degrees, certifications, and relevant coursework
London Vesta College
Level 2 Award for IT Users, Digital Marketing / IT Users
2018 - 2018
Completed a Digital Marketing Traineeship and Level 2 Award for IT Users covering website, imaging, and design software, plus employability and interview skills; holds an ECDL certificate.
The Norwood School
General Certificate of Secondary Education, General (GCSEs)
2016 - 2017
Completed GCSEs in August 2017 with a Grade 4 in Maths and English, A* in Portuguese and Spanish, A in Textiles, and an ECDL certificate demonstrating computer skills.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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