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Izza Habib

@izzahabib

Operations and Quality Assurance Assistant Manager at Massive Dynamics, overseeing a 35-person operation and improving workflows.

Pakistan

Message

At Massive Dynamics, I oversee daily operations for a 35-person workforce in academic writing and quality assurance, coordinating workload, productivity, deadlines, and service delivery through Team Leads and Supervisors. I review and improve SOPs and monitor recurring issues to support consistent quality and operational controls.

I also train and develop Supervisors and use Excel, Slack, Workstatus, Workflow, and Monday.com to coordinate work and track the workforce. Previously, I led communication workflows and maintained quality control and SOP compliance at Massive Dynamics, and supported HR administration at Performax Enterprises.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager

Current

Massive Dynamics

Aug 2026 - Present (2 months)

Oversee daily operations for a 35-person workforce in academic writing and quality assurance, leading through Team Leads and Supervisors. Coordinate workload, productivity, quality standards, and service delivery while improving SOPs and training supervisors.

Excel Slack Work Status Workflow Management Monday.Com Operations Management Quality Assurance Team Leadership SOP Improvement Performance Management Supervisory Skills Development

Team Lead – Operations and Quality Management

Massive Dynamics

Aug 2022 - Jul 2026 (3 years 11 months)

Led planning and coordination of communication workflows, task updates, and operational directives across multiple teams. Maintained quality control and SOP compliance for academic writing deliverables and supported recruitment, onboarding, and training.

Operations Management Quality Assurance SOP Compliance Communication Skills Recruitment Onboarding Training Workforce Planning

HR Administrator

Performax Enterprises

Jan 2021 - Jul 2022 (1 year 6 months)

Managed day-to-day HR administration, employee records, contracts, and personnel documentation in line with company policies. Supported recruitment, candidate screening, interview scheduling, onboarding, and offboarding.

HR Administration Employee Records Recruitment Candidate Screening Interview Scheduling Onboarding Offboarding Policy Compliance