
Muhammad Umer Zia
@muhammadumerzia
UAE-experienced Operations & HR Professional skilled in recruitment, workforce management, and team leadership.
What I'm looking for
I am an experienced Operations and HR professional with over 6 years of experience in the UAE, specializing in operations management, workforce management, recruitment, talent acquisition, and HR operations.
Throughout my career, I have worked with manpower supply and staffing companies in Dubai, managing large-scale workforce operations across multiple client accounts. I have successfully supervised workforces of up to 1,100 employees and coordinated recruitment, onboarding, staff deployment, shift scheduling, attendance monitoring, performance management, and client relationships.
I have hands-on experience recruiting 700–800+ blue-collar workers for various industries, including construction, warehousing, logistics, manufacturing, cleaning, and general labour. I am comfortable using platforms such as LinkedIn, Indeed, Facebook, WhatsApp groups, and other recruitment channels to source and attract candidates.
My key strengths include operational planning, team leadership, workforce coordination, recruitment and onboarding, employee relations, problem-solving, client communication, reporting, and MS Excel.
I am a practical, responsible, and results-oriented professional who enjoys building efficient teams, solving operational challenges, improving processes, and maintaining strong working relationships.
I am currently exploring opportunities in Operations Management, HR & People Operations, Recruitment, Talent Acquisition, Workforce Management, and Operations Coordination.
I am open to remote, onsite, and hybrid opportunities, including international opportunities where legally eligible. I am flexible regarding working hours and willing to relocate for suitable positions.
Experience
Work history, roles, and key accomplishments
Operations Manager
AM Global
Jan 2022 - Jan 2026 (4 years)
Manage and support operations daily
Ensure issues are resolved efficiently and to client satisfaction
Responsible for the coordination and implementation of contract start-up phase, including:
Plan, including ordering of PPE materials as required
Coordinate recruitment of staff
Coordinate or deliver staff training
Liaise with the Account Manager/Business Head daily
Meet client regularl
Operations Supervisor
Fastlink Outsourcing
Jun 2019 - Jan 2022 (2 years 7 months)
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems in coordination with the Operations Manager.
Operations Coordinator
Fastlink Outsourcing
Apr 2018 - May 2019 (1 year 1 month)
Monitored staff performance and developed improvement plans.
Mainly responsible for communications with the Client
Monitor and adjust staff performance and provide guidance and feedback
Maintain accurate records of clients, including financial, personnel, and operational reports
Coordinating with clients to deliver project reports, invoices, etc
Warehouse Associate
Souq.com
Jun 2017 - Feb 2018 (8 months)
Worked as Warehouse Associate at Souq.com.
Manager R&D
Techsoleight Community
Apr 2012 - Jul 2015 (3 years 3 months)
DigiWatch Systems
August 2012 – September 2012
Joined the company to learn and gain experience in a different industry then the industry i have been linked to throughout. Worked as a Sales and Business Devolpment Manager
Data Entry Specialist
Arrowsol8
Jun 2010 - Apr 2012 (1 year 10 months)
They work in the administrative department of a company and their duties include collecting client information, maintaining an organized filing system, and reviewing data for completeness and accuracy.
Education
Degrees, certifications, and relevant coursework
Punjab Group Of Colleges
karachi public school
Karachi University
2010 - 2012
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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