Hamza User

I've managed floor operations at Team Zord LLC, supervising team activities, attendance, task allocation, discipline, and departmental workflow. I support agents in reaching targets while coordinating with management to maintain operational standards.

At Call Street BPO, I trained newly hired employees and coached agents to improve communication, sales, and customer-handling skills. I also prepared training materials and operational guidelines.

My work at RAS Telecommunication included recruitment, interviews, onboarding, employee orientation, workforce planning, performance monitoring, and resolving employee concerns. At Touchstone Telecommunications, I led customer service representatives, managed B2B support, monitored calls, maintained service quality, and handled escalated concerns.

Earlier customer service, verification, pre-closing, and QA roles built my experience in sales compliance, call audits, customer records, quality checks, and inbound and outbound communication.