Open to opportunities

Mahnoor Baloch

@mahnoorbaloch

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Operations leader building remote HR/edtech teams—driving SOPs, KPIs, and end-to-end delivery.

Pakistan

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What I'm looking for

I’m looking for an operations role where I can own end-to-end workflows, scale remote teams, and drive measurable outcomes through SOPs, capacity planning, and KPI-driven execution—partnering closely with Product and leadership to improve delivery quality.

I’m an operations leader with 4+ years building and scaling remote, cross-functional teams across HR tech and edtech. I hire, onboard, and performance-manage team members end-to-end, running formal reviews and PIPs while aligning Sales, Marketing, Product, and Customer Success around shared workflows and delivery standards.

My edge is translating messy operations into measurable systems: I designed and implemented SOPs and operational tooling that reduced production time by 40% and lifted team productivity by 35%. I own capacity planning, performance metrics, workflow automation, and client delivery—turning bottlenecks into throughput and partnering with leadership to improve user journeys.

Experience

Work history, roles, and key accomplishments

Business Operations Manager

SHAPE Global

Sep 2024 - May 2025 (8 months)

Owned end-to-end operations for a remote HR tech organization, aligning Sales, Marketing, Product, and Customer Success around shared delivery workflows. Designed and rolled out SOPs that replaced ad-hoc handoffs, increasing cross-team productivity by 35%.

Remote Operations SOP Design Performance Management Project Management Reporting Workflow Automation

Curriculum Operations Manager

Maqsad

Jul 2022 - Sep 2024 (2 years 2 months)

Led a cross-functional remote team of 20+ across Academic, Production, and Design, managing hiring and end-to-end performance reviews and PIPs. Built SOPs and delivery pipelines from scratch, reducing end-to-end production time by 40% and scaling output via capacity planning across multiple boards and product surfaces.

Remote Team Leadership Capacity Planning KPI Tracking Quality Assurance Performance Management Cross Functional Collaboration

Curriculum Developer

Octilearn

Feb 2021 - Apr 2022 (1 year 2 months)

Built O-Level Biology coursework, assessments, and study materials end-to-end, contributing to a 30% improvement in student test scores. Operated with minimal oversight, identifying and resolving production gaps before they impacted delivery timelines.

Curriculum Development Assessment Design Study Material Creation Independent Execution Process Improvement

Teaching Assistant

Lahore University of Management Sciences

Sep 2020 - May 2021 (8 months)

Supported undergraduate Molecular Biology and Biochemistry instruction by designing supplementary materials and delivering review sessions and one-on-one tutoring. Contributed to student learning support through structured academic assistance.

Molecular Biology One On One Tutoring Student Support LMS Support