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Areeba Aftab

@areebaaftab

Message

Motivated BPO Operations Team Lead turning strategy into reliable, high-quality customer support.

Pakistan

Message

What I'm looking for

I want to step into an Operations Manager role where I can implement strategic improvements, lead high-performing teams, and strengthen workflow and quality compliance—so we consistently exceed operational targets and deliver outstanding business results.

I’m a motivated BPO Operations Team Lead with extensive experience in fast-paced customer support and live transfer environments. I focus on managing workflow and maintaining quality compliance while keeping service delivery steady under pressure.

In my recent Operation team lead role at Ibex Pakistan (Oct 2024 — Jul 2025), I led a high-performing team and consistently exceeded operational targets. I also served as a Project team lead in the same period, bringing change management and structured project leadership to drive results.

I’m seeking to transition into an Operations Manager role to implement strategic improvements and deliver outstanding business results. I bring strong team leadership, budget management, and a practical, results-first approach to operational excellence.

Experience

Work history, roles, and key accomplishments

Operation Team Lead

Ibex Pakistan

Oct 2024 - Jul 2025 (9 months)

Led a high-performing operations team to consistently exceed operational targets. Managed workflow and focused on quality compliance to maintain performance in a fast-paced customer environment.

Team Leadership Workflow Management Quality & Compliance Customer Support Operations Live Transfer Environments Budget Management Change Management Project Management

Project Team Lead

Ibex Pakistan

Oct 2024 - Jul 2025 (9 months)

Led a high-performing team to consistently exceed operational targets in project work. Coordinated change and execution efforts to support ongoing operational performance.

Team Leadership Project Management Change Management Workflow Management Quality & Compliance Budget Management Operational Targets Customer Support Operations