Robert Zane

As a dedicated Technical Support Agent with over a decade of experience, I have honed my skills in providing exceptional client support, particularly in complex technical environments. My tenure at Conduent allowed me to deliver Tier 3 support for Google Play, where I managed intricate issues and legal escalations, ensuring customer satisfaction through effective problem resolution. My background in QA benchmarking has further equipped me to uphold high standards in service delivery.

My journey began with formal IT training at Zenos IT Academy, where I earned multiple certifications, including CompTIA A+ and Microsoft Certified Technology Specialist (MCTS). I have also gained hands-on experience in computer hardware repair and web marketing during my apprenticeships. My passion for technology drives me to stay updated with the latest trends in PC hardware and software, and I actively engage in projects that enhance my skills, such as learning game development with Unity.