ICIwona Cox
@iwonacox
Entrepreneur and founder of IFKA, specializing in e-commerce and digital marketing.
SpainWhat I'm looking for
As the founder of IFKA, I have successfully launched and managed an e-commerce herbal tea brand, overseeing all aspects from brand development to digital marketing. My experience includes designing and building a Shopify-based online store, integrating platforms like Google Analytics and Klaviyo, and creating engaging content to enhance user interaction.
In my previous role as Property Investment Manager, I directed end-to-end procurement and refurbishment projects, ensuring timely delivery within budget. I also managed customer service processes, maintaining high tenant satisfaction and streamlining operational workflows for efficiency and compliance.
At Philips Electronics, I led significant projects such as the redesign of the Support website and the development of a descaling microsite, which improved consumer satisfaction. I also consolidated service centers, managed vendor relationships, and implemented a new booking system, significantly enhancing operational efficiency and consumer support.
Experience
Work history, roles, and key accomplishments
IFFounder & Entrepreneur
IFKA&S
Jan 2024 - Present (1 year 5 months)
Founded IFKA&S, an E-commerce herbal tea brand, managing brand development, product positioning, and marketing strategies. Designed a Shopify store and integrated various digital marketing tools to enhance customer engagement and sales.
Property Investment Manager
Self-Employed
Jan 2018 - Dec 2022 (4 years 11 months)
Directed procurement and refurbishment projects in property investment, ensuring timely delivery and budget adherence. Managed customer service processes and liaised with local authorities for necessary certifications.
Service Network Manager
Philips Electronics
Jan 2010 - Jan 2017 (7 years)
Led digital project management initiatives at Philips, including website redesign and vendor management. Improved customer navigation and satisfaction through strategic process enhancements and service network consolidation.
Trade Relations & Reporting Manager
Philips Electronics
Jul 2008 - Jul 2010 (2 years)
Managed retailer relationships and streamlined returns processes at Philips. Delivered financial forecasts and performance reports to support management decisions, enhancing operational insights.
Education
Degrees, certifications, and relevant coursework
Lodz Academy of International Studies
Master, International Relations
2006 - 2008
University of Information, Technology and Management
Bachelor of Arts, European Studies
2002 - 2005
Tech stack
Software and tools used professionally
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