Open to opportunities

Ivy cherono

@ivycherono

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Operations-focused administrative professional driving efficiency through systems and automation.

Kenya

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What I'm looking for

I seek a role where I can streamline operations with automation and dashboards, support leadership, improve processes, and drive measurable customer experience and compliance gains.

I am a proactive administrative and operations professional with 4+ years supporting fast-paced environments through structured coordination, documentation, and process improvement. I focus on turning customer interactions and internal updates into trackable next steps and measurable outcomes.

In roles across quality, compliance, and executive support, I built reporting dashboards, automation workflows, and review-monitoring frameworks that cut manual reporting time by 60% and reduced non-conformities by 87% in five months. I have hands-on experience with CRM/data upkeep, KPI tracking, and stakeholder communication to improve responsiveness and accuracy.

I bring a quality-control mindset, strong documentation discipline, and practical experience with Excel, Power BI, Notion, Make.com, and automation/AI tools to streamline operations and support leadership decision-making.

Experience

Work history, roles, and key accomplishments

Current

Executive Partner & AI Systems Dev

Current

Athena

Oct 2024 - Present (1 year 3 months)

Served as strategic right-hand partner supporting executive priorities and built automation and dashboards that cut manual reporting time by 60% while improving follow-up accountability.

Process Automation Dashboarding Zoom Teams Transcription Workflow Design Reporting Task Management

Systems Compliance & NPD Lead

Healthy U 2000 Limited

Nov 2023 - Oct 2024 (11 months)

Implemented a management system that reduced non-conformities by 87% in five months and coordinated rapid issue resolution with external partners within 48-hour turnarounds.

Compliance Management Auditing Documentation CRM Accuracy Training Process Improvement

Quality Assurance Officer

Healthy U 2000 Limited

Apr 2023 - Nov 2023 (7 months)

Maintained SOPs and records to ensure audit readiness and reduced customer complaints by 75% in six months through root cause analysis and corrective actions.

SOP Development Records Management Root Cause Analysis CAPA Reporting

Quality Assurance Supervisor

Propack Kenya Limited

Oct 2021 - Sep 2022 (11 months)

Supported FSSC 22000 certification by resolving 70+ non-conformities and launched programs that decreased quality incidents by 30% and pest complaints by 40% within six months.

FSSC 22000 Team Coordination

Quality & Food Safety Intern

Mars Wrigley

Jul 2021 - Oct 2021 (3 months)

Supported 16 food safety audits with zero non-conformities, closed 22 CAPAs and improved hygiene compliance to 98% through training and process tracking.

HACCP CAPA Audit Support Training Documentation

Quality Control Supervisor

Menengai Oil Refineries

May 2019 - Jul 2019 (2 months)

Conducted and analyzed 500+ samples across oil products, identifying and correcting 35 quality deviations to support uninterrupted production.

Laboratory Testing Reporting

Education

Degrees, certifications, and relevant coursework

University of Nairobi

Bachelor of Science, Food Science and Technology

Grade: Second Class Honors Upper Division

Completed a Bachelor of Science in Food Science and Technology with a Second Class Honors Upper Division, focusing on food safety, quality control, and process compliance.