Ivona Spasova
@ivonaspasova
I deliver partner and customer support, order processing, and team supervision across high-volume service environments.
BulgariaWhat I'm looking for
At Cisco, I support direct partners, managers, and internal teams while managing large-sum order modifications, access requests, and company network documentation.
I've been trained across four customer-service subcategories and handle daily meetings, calls, and email support while following Cisco policies and procedures.
Previously, I handled 20 to 40 customer files daily on the Concentrix VF Project through HRS, coordinating with logistics and internal teams for brands including Nike, The North Face, Timberland, and Napapijri.
I also bring years of supervisory experience from Costco and Shoppers Drug Mart, where I led teams of more than 30 employees and resolved operational, customer, logistics, and administrative issues.
Experience
Work history, roles, and key accomplishments
Trained in 4 subcategories, providing partner support, modifying and submitting large orders, adding accesses, and submitting documentation for companies joining the Cisco network.
Customer Service Agent
HRS
Oct 2021 - Feb 2022 (4 months)
Handled emails and calls from customers of major brands, resolved issues by coordinating with logistics and teams, and managed 20 to 40 files daily.
Supervisor
Costco
Sep 2015 - Jun 2021 (5 years 9 months)
Supervised teams of 30 to 40 people, provided support across departments, and interacted with high-class customers to find and ship items.
Supervisor
Shoppers Drug Mart
Sep 2009 - Aug 2015 (5 years 11 months)
Supervised over 30 employees, solved logistical and pharmaceutical problems, fixed computer and registry errors, and managed pharmacy accounts and paychecks.
Customer Service Representative
Golf Club Vaudreuil
Aug 2008 - Sep 2009 (1 year 1 month)
Interacted with clients and provided information about golf products, prices, and availability.
Education
Degrees, certifications, and relevant coursework
Concordia University
Bachelor's degree, Biology
2011 - 2017
Pursued a Bachelor's degree in Biology at Concordia University from 2011 to 2017.
Cégep Saint-Laurent
College, Human Science with Mathematics
2009 - 2011
Completed a college program in Human Science with Mathematics at Cégep Saint-Laurent from 2009 to 2011.
Tech stack
Software and tools used professionally
Availability
Location
BulgariaAuthorized to work in
Salary expectations
Job categories
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