Ivan Yonkov

Conducting outbound B2B sales calls, identifying business needs, presenting payment and financial solutions, and guiding potential clients through the sales process.

Supported customers over phone and email in German for a payment service provider, providing technical and empathetic assistance, and collaborating with colleagues on complex issues.

Delivered high-quality service to club members, including taking orders, serving food and beverages, and maintaining cleanliness, while building rapport and demonstrating strong communication and adaptability.

Supported customers over chat, phone, and email, later becoming a senior expert agent assisting colleagues with difficult cases and training new hires.

Kept the restaurant clean, managed relations with suppliers and customers, coached new employees, and managed store personnel.

Prepared packages, loaded them into a bus, delivered them, and maintained relations with suppliers and receivers.

Filled cars with fuel, worked as cashier, satisfied customers, and maintained the gas station.

Kept the store clean, took cashier shifts, and ensured shelves were always loaded.

Built small wooden houses and sheds, applied varnish coats, and maintained tools.

Currently pursuing a degree in International Economic Relations at the University of National and World Economy in Sofia, Bulgaria.

Earned a High School Diploma from the High School for Foreign Languages "Romain Rolland" in Stara Zagora, Bulgaria.