Looking for a job

Ivan Simango

@ivansimango

Message

I resolve end-user IT, web, and connectivity issues across office and remote client environments.

India

Message

What I'm looking for

I'm looking for an IT helpdesk or service desk role where I can resolve user issues, support systems and web environments, communicate clearly with non-technical users, and grow my technical support capabilities.

I've provided first-level IT support at Sharma Real Estate, resolving hardware, software, connectivity, email, and WordPress issues while setting up computers, printers, and peripherals for office staff.

As a freelance IT consultant and web developer, I support clients remotely with hosting, domains, SSL certificates, WordPress, WooCommerce, MySQL, and Firebase. I communicate technical guidance clearly in English and Portuguese for non-technical users.

Experience

Work history, roles, and key accomplishments

Current

Freelance IT Consultant & Web Developer

Current

Self-employed

Jan 2023 - Present (3 years 8 months)

Provided remote technical support to clients across web, hosting, and software environments. Configured hosting, domains, and SSL certificates, and resolved CMS, plugin, and database issues for WordPress and WooCommerce clients.

WordPress WooCommerce MySQL Firebase Remote Support Hosting Configuration SSL Troubleshooting

IT Support & Marketing Adviser

Sharma Real Estate

Jan 2024 - Dec 2025 (1 year 11 months)

Provided first-level IT support to office staff, resolving hardware, software, and connectivity issues. Managed user accounts, email systems, and software installations, and maintained Power BI dashboards for management reporting.

Windows Hardware Setup Networking Microsoft Office Google Workspace WordPress Power BI IT Inventory Management

Education

Degrees, certifications, and relevant coursework

Parul University

Bachelor of Computer Applications, Big Data Analytics

Pursued a Bachelor of Computer Applications with a specialization in Big Data Analytics, covering networking, operating systems, cybersecurity, database management, and AI & ML.