Open to opportunities

ivan sanchez

@ivansanchez

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Biology student with extensive customer service experience.

Mexico

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What I'm looking for

I am looking for a role that allows me to apply my biology knowledge while continuing to develop my customer service skills in a dynamic environment.

I am a dedicated 7th semester Biology student at the University Center for Biological and Agricultural Sciences (CUCBA), with a solid foundation in Drug Chemistry. My academic journey has equipped me with a strong understanding of biological sciences, and I am eager to apply my knowledge in practical settings.

Throughout my career, I have gained extensive experience in customer service roles, including positions at ASES Events and Teleperformance. These experiences have honed my ability to work under pressure, solve problems effectively, and collaborate with diverse teams. I am passionate about continuous learning and am excited to explore opportunities that allow me to grow professionally.

Experience

Work history, roles, and key accomplishments

Current

Part-Time Delivery Driver

Current

Rappi

Jan 2020 - Present (5 years 5 months)

Performed as a part-time delivery driver, ensuring timely and accurate food distribution. Managed deliveries efficiently and provided reliable service.

Delivery Services Logistics Customer Service Time Management Navigation

Customer Service Written Channels (English)

Alorica

Jan 2019 - Dec 2020 (1 year 11 months)

Handled customer service inquiries through written channels, ensuring clear and concise communication. Resolved complex customer issues efficiently while maintaining a high level of customer satisfaction.

Customer Service Written Communication Problem Solving Customer Support

Telephone Agent (Bilingual)

Teleperformance

Jan 2018 - Dec 2018 (11 months)

Served as a bilingual telephone agent, addressing customer inquiries and resolving issues effectively. Demonstrated strong problem-solving skills and the ability to work under pressure.

Customer Service Bilingualism Problem Solving Pressure Management Call Center Operations

Waiter

ASES EVENTS

Jan 2015 - Dec 2018 (3 years 11 months)

Provided exceptional customer service as a waiter, ensuring guest satisfaction. Managed material handling efficiently in a fast-paced environment.

Customer Service Teamwork Problem Solving

Education

Degrees, certifications, and relevant coursework

University Center for Biological and Agricultural Sciences (CUCBA)

Biology, Biology

Currently a 7th semester student pursuing a Biology degree at the University Center for Biological and Agricultural Sciences (CUCBA). The curriculum focuses on comprehensive biological studies.

Center for Industrial Technical Education (CETI)

Technical Degree in Drug Chemistry, Drug Chemistry

Graduated with a technical degree in Drug Chemistry from the Center for Industrial Technical Education (CETI). This program provided extensive knowledge in chemical processes related to drugs.