Open to opportunities

Luz Padilla

@luzpadilla

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Bilingual professional with over 5 years in customer service.

Mexico

Message

What I'm looking for

I am looking for a role that fosters growth, values teamwork, and allows me to utilize my analytical skills.

I am a dedicated bilingual professional with more than five years of experience in customer service, specializing in providing exceptional support and solutions to clients. My journey has taken me through various roles, where I have honed my skills in problem-solving, analytical thinking, and effective communication. I thrive in fast-paced environments and am committed to ensuring customer satisfaction.

Throughout my career, I have worked in diverse settings, from online customer service for an e-commerce platform to clinical laboratory analysis. My role at Certus as a Molecular Biology Analyst allowed me to analyze and interpret patient tests, significantly reducing costs by maximizing resources. I take pride in my ability to address patient and doctor inquiries, ensuring clarity and understanding regarding test results.

My experience extends to collections and customer service campaigns in the United States and Canada, where I developed a strong ability to adapt to various customer needs. I am passionate about continuous learning and improvement, and I am eager to bring my expertise to a new role that values teamwork and innovation.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Champion

Current

TaskUs

Jun 2024 - Present (1 year 1 month)

Provided customer service for an online store, assisting with order inquiries, tracking, cancellations, and troubleshooting. Handled general questions regarding items and shipping.

Customer Service Attention To Detail Problem Solving Analytical Thinking Empathy Reliability

Molecular Biology Analyst

Certus

Feb 2022 - Jun 2024 (2 years 4 months)

Analyzed and interpreted patients' molecular biology tests, reducing consumable costs through resource maximization. Documented processes and addressed patient and doctor inquiries regarding results and delivery.

Molecular Biology Data Analysis Customer Service Problem Solving

CS Associate

Vervent

Sep 2019 - Feb 2022 (2 years 5 months)

Served as a customer service representative for various collection campaigns in the United States and Canada. Also provided customer service for the Adroit health insurance campaign.

Customer Service Collections Communication Problem Solving Customer Relations Call Center Operations

Microbiology Analyst

Microbiología Médica CMI

May 2018 - May 2019 (1 year)

Prepared culture mediums for environmental and clinical uses, conducting sanitary and environmental sampling. Served as the first point of contact for on-site customer interactions.

Environmental Sampling

Genetics and Molecular Biology Analyst

Theragen

Sep 2017 - Feb 2018 (5 months)

Performed paternity and other PCR testing, contacting clients regarding results and questions via phone and email. Ensured accurate and timely communication of sensitive information.

Genetics Molecular Biology PCR Paternity Testing Client Communication Email Communication

Molecular Biology Analyst

CICESE

Feb 2017 - May 2017 (3 months)

Interned for a study on marine bacteria of the Mexican Gulf, performing DNA extraction, PCR, and DNA sequencing. Contributed to research efforts by accurately processing biological samples.

Molecular Biology PCR Marine Biology Research Assistance

Education

Degrees, certifications, and relevant coursework

UABC

Biology, Biology

Interned for a study on Marine bacteria of the Mexican Gulf, focusing on DNA extraction, PCR, and DNA sequencing. Gained practical experience in molecular biology techniques.