IR

Open to opportunities

Ivan Reed

@ivanreed

I am a hard-working collections specialist with strong customer service and debt-resolution experience.

What I'm looking for

I seek a customer-focused role using my collections and service skills, with supportive leadership, clear processes, and growth opportunities.

I am a responsible, self-motivated collections specialist with a strong work ethic and a talent for staying composed under pressure.

At Alorica (Bank of America) I handle outbound and inbound collection calls to past-due clients, offering qualifying programs and resolving accounts while following direction from leadership. I connect with clients, remain passionate and determined, and prioritize clear communication.

Previously I supported collections and customer service at T-Mobile and developed strong data-entry and computer skills. My background also includes hospitality and food-service roles—valet, line cook, BOH/FOH—which strengthened my teamwork, guest-service focus, and ability to perform in fast-paced environments.

I have been honored as a participant in the HEB 2020 All-Star Football Game and earned All District Defensive Player recognition; I also served as a high school basketball team manager. I am ready to bring reliability, adaptability, and client-first service to a customer-focused team and continue growing professionally.

Experience

Work history, roles, and key accomplishments

AA

Current

Collections and Credit Assistance Agent

Current

Alorica (Bank of America)

Apr 2023 - Present (3 years 2 months)

Handled inbound and outbound collections calls for past-due Bank of America clients, offering repayment programs and maintaining compliance with collections procedures.

Collections Customer Service Outbound Calling Inbound Compliance Data Entry Phone Communication

TM

Collections and Customer Service Representative

T-Mobile

Dec 2021 - Mar 2023 (1 year 3 months)

Performed data entry and collections support for T-Mobile customers, managing onsite and offsite accounts and resolving customer issues efficiently.

Data Entry Collections Customer Service CRM Phone Support Account Management Problem Solving

AC

Valet Attendant

AceParking

Sep 2020 - Sep 2021 (1 year)

Valeted hundreds of cars daily while ensuring guest satisfaction and safeguarding customers' belongings to maintain a welcoming experience.

Customer Service Time Management

DG

Line Cook

Down on Grayson

Mar 2020 - Aug 2020 (5 months)

Prepared menu items by grilling, frying, and sautéing to specified recipes and corporate standards while maintaining performance under pressure.

Frying Sautéing Food Preparation Kitchen Safety Teamwork Time Management

OL

Cook / BOH / FOH

Outlaw Ventures, LLC

Jun 2016 - Feb 2018 (1 year 8 months)

Prepared entrees, performed dishwashing, and supported front-of-house service in a family restaurant to ensure efficient daily operations.

Cooking Back Of House Dishwashing Customer Service Food Preparation Teamwork

Education

Degrees, certifications, and relevant coursework

SS

Sam Houston High School

High School Diploma

Activities and societies: Participant, HEB 2020 All-Star Football Game; 2019 All District Defensive Player; 2019-2020 Sam Houston girls basketball team manager; 2018 All District Defensive Player.

High School Diploma from Sam Houston High School.

TU

Texas A&M University-Kingsville

Attended Texas A&M University-Kingsville; record notes June 2020.

Tech stack

Software and tools used professionally

Gmail

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