Caleb Douglas
@calebdouglas
I deliver strong customer service, team leadership, and accurate communication in fast-paced environments.
United StatesWhat I'm looking for
I've supported guests and customers at Buffalo Wild Wings, Torchy’s Tacos, Taco Bell, and Olive Garden, handling service, orders, payments, food preparation, and guest needs in fast-paced environments.
At Taco Bell, I advanced from Service Champion to Shift Lead within four months. I directed night shifts, learned closing procedures, supported food preparation, and worked to keep drive-thru service below three minutes and thirty seconds.
I also worked at Convergent Outsourcing, where I made up to 250 calls daily, set up billing cycles, helped people pay bills, and explained collections. I’m currently pursuing a Bachelor’s Degree in Education and looking to grow within a company.
Experience
Work history, roles, and key accomplishments
Server
Buffalo Wild Wings
Jul 2024 - Present (2 years 3 months)
Provided guests with an excellent dining experience, multitasking to handle multiple tables while ensuring order accuracy and timely service. Handled payments and change accurately.
Cashier & Food Prep
Torchy's Tacos
Jun 2022 - May 2024 (1 year 11 months)
Provided customer service and food preparation, performing assigned tasks from management and completing necessary training to become proficient in the role.
Bill Collector/Collections Specialist
Convergent Outsourcing Inc.
May 2021 - Jun 2022 (1 year 1 month)
Made calls to reach a daily call limit of 250, setting up billing cycles, assisting customers with bill payments, and educating them about collections.
Service Champion, Shift Lead
Taco Bell
Aug 2020 - Apr 2021 (8 months)
Started as a Service Champion, timing drive-thru orders to under three minutes and thirty seconds, then promoted to Shift Lead managing night shifts, directing staff, and overseeing closing procedures and food quality.
Activities Aide
Zion Healthcare of Cypress
Jun 2019 - Aug 2020 (1 year 2 months)
Cared for elderly residents in a nursing facility, engaging them in games, contacting family members, calming irate residents, and providing companionship during the COVID lockdown.
Education
Degrees, certifications, and relevant coursework
University of North Texas
Bachelor's Degree, Education
Currently enrolled to obtain a Bachelor's Degree in Education and to further a career in administration.
Carl Wunsche Sr. High School
High School Diploma, General Studies
2015 - 2019
Earned a High School Diploma from Carl Wunsche Sr. High School from 2015 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
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