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IE@ivanedinov
Technical support and project specialist with frontend skills and CRM/process automation experience.
ArgentinaI am a technical support specialist and project manager with strong IT knowledge, hands-on experience in CRM systems (ClickUp, amoCRM/Kommo) and process automation tools (Zapier, Make). I combine multilingual communication (Russian native; English B2; German C1; Spanish C1) with practical frontend skills (HTML, CSS, JavaScript, React) and systems analysis to resolve complex technical issues and support international clients.
I have served as a Technical Support Specialist (iGaming), Project Manager for an international youth association, and Systems Analyst, managing projects end-to-end, diagnosing software and hardware faults, and improving customer experience. I am results-driven, detail-oriented, and ready for roles that value both speed and quality in problem solving.
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Work history, roles, and key accomplishments
Minks
Mar 2025 - Present (8 months)
Analyze and resolve complex technical and operational queries for iGaming customers, handling multi-tasking long-running dialogues and improving customer loyalty through accurate, timely solutions.
German Youth Association
Jan 2023 - Jan 2025 (2 years)
Led projects from planning through implementation, conducting target-audience analysis and managing multicultural teams to deliver programs on scope and schedule.
LLC Policyphra
Nov 2022 - Apr 2023 (5 months)
Provided software incident resolution and technical user support, performed fault diagnosis and replacement of PC components to restore system functionality.
Degrees, certifications, and relevant coursework
UKBachelor, Logisticks
2025 -
NUNetwork Engineer/System Administrator, Computer Systems and Complexes
2020 - 2024
Activities and societies: Active participant and organizer of technological events; President of the Student Council
Studied computer systems and complexes with a qualification as a network engineer/system administrator and participated in and organized technological events; served as president of the student council.
Software and tools used professionally
ArgentinaYou can contact Ivan and 90k+ other talented remote workers on Himalayas.
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