Looking for a job

Ivan Edinov

@ivanedinov

Message

Technical support and project specialist with frontend skills and CRM/process automation experience.

Argentina

Message

What I'm looking for

I seek roles combining technical support and project coordination in international teams, where I can apply CRM/automation and frontend skills to improve customer outcomes.

I am a technical support specialist and project manager with strong IT knowledge, hands-on experience in CRM systems (ClickUp, amoCRM/Kommo) and process automation tools (Zapier, Make). I combine multilingual communication (Russian native; English B2; German C1; Spanish C1) with practical frontend skills (HTML, CSS, JavaScript, React) and systems analysis to resolve complex technical issues and support international clients.

I have served as a Technical Support Specialist (iGaming), Project Manager for an international youth association, and Systems Analyst, managing projects end-to-end, diagnosing software and hardware faults, and improving customer experience. I am results-driven, detail-oriented, and ready for roles that value both speed and quality in problem solving.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Specialist

Current

Minks

Mar 2025 - Present (9 months)

Analyze and resolve complex technical and operational queries for iGaming customers, handling multi-tasking long-running dialogues and improving customer loyalty through accurate, timely solutions.

Technical Support Troubleshooting Customer Service Zapier Make JavaScript Multilingual Support

Project Manager

German Youth Association

Jan 2023 - Jan 2025 (2 years)

Led projects from planning through implementation, conducting target-audience analysis and managing multicultural teams to deliver programs on scope and schedule.

Project Management Stakeholder Analysis Planning Risk Management Cross Cultural Communication Negotiation

Systems Analyst

LLC Policyphra

Nov 2022 - Apr 2023 (5 months)

Provided software incident resolution and technical user support, performed fault diagnosis and replacement of PC components to restore system functionality.

Systems Analysis Incident Management Technical Support System Administration Customer Service

Education

Degrees, certifications, and relevant coursework

Universidad John F. Kennedy

Bachelor, Logisticks

2025 -

Novosibirsk State University

Network Engineer/System Administrator, Computer Systems and Complexes

2020 - 2024

Activities and societies: Active participant and organizer of technological events; President of the Student Council

Studied computer systems and complexes with a qualification as a network engineer/system administrator and participated in and organized technological events; served as president of the student council.