Поля Авраменко

Manage end-to-end onboarding of international clients and distributors, ensuring compliance with processing center requirements. Consult clients on foreign SaaS solutions and liaise with the development team to gather feature requests and escalate technical issues.

Oversee the full partner lifecycle, including external account creation, compliance background checks, and technical onboarding. Drive partner commercial negotiations and manage legal workflows for contract execution and renewal.

Managed end-to-end ticket processing for a high-volume B2B account while maintaining SLA compliance. Performed cross-system reconciliation to reduce errors, handled escalations across teams, and produced weekly performance reports and logistics monitoring.

Coordinated daily field engineer schedules and optimized dispatch routes to improve service efficiency. Served as the primary point of contact for end-users and maintained real-time accuracy in the ticketing system.

Qualified warm B2B leads in German and English and aligned client requirements with Veeam IT solutions. Managed business correspondence and supported the sales cycle with follow-up scheduling and client inquiry handling.

Provided oral and written translation (German ↔ Russian) for technical documentation and machinery installation procedures. Used Trados to maintain terminological consistency and supported on-site interpretation during equipment setup and commissioning.

Taught English to preschool-aged children in a multicultural environment. Focused on foundational vocabulary and communication skills.

Processed and digitized invoices from global airlines and service providers, categorizing expenditures in an internal database. Produced monthly financial reports, maintained English business correspondence, and used Jira to track workflows and resolve data anomalies.

Assisted in delivering an academic course on written translation in specialized fields (German → Russian). Prepared course materials and provided feedback to improve student translation accuracy.

Provided translation services during an equipment installation performed by a Swiss worker. Supported onsite communication related to installation activities.

Participated in an international seminar focused on perception and interpretation techniques and their intercultural use.

Studied Software Testing and Quality Assurance in Innopolis through the NTI educational competencies center.

Completed a Software Testing Engineer certificate program with Yandex Educational Technologies.

Completed a summer course on Germany’s language, society, and state, and attended lectures on teaching techniques.

Received an onSET certificate indicating CEFR Level B2.

Earned a linguist-translator education focused on practice and theory of translation (German to Russian).