СИСергей Изместьев
@00089
Experienced IT professional with a passion for technical support and customer service.
Russian FederationWhat I'm looking for
I am a seasoned IT professional with over 8 years of experience in technical support, customer service, and project management. My expertise lies in managing teams, implementing IT solutions, and ensuring customer satisfaction. I have a strong background in IT service management, having worked with various industries, including healthcare, government, and retail.
Throughout my career, I have demonstrated my ability to lead teams, manage projects, and improve processes. I am proficient in a range of IT tools, including Atlassian Jira, Confluence, and Naumen. I am a strong communicator and negotiator, with excellent customer service skills.
I am a results-driven individual with a proven track record of achieving goals and improving efficiency. I am excited to bring my skills and experience to a new role and contribute to the success of a dynamic organization.
Experience
FCHead of technical/customer support
Fresenius Medical Care
Aug 2021 - Present (2 years 10 months)
Organization of IT support, analysis of request service quality, improvement of IT support, implementation of Service Desk, cost reduction, integration with monitoring system, implementation of evaluation system, implementation of checklists, Customer Satisfaction Index improvement
Head of Implementation Team
RusDevelopment
Aug 2020 - May 2021 (9 months)
Project management of the EDMS Thesis implementation, project team management, technical changes and improvements, migration mechanisms development, quality control, user instructions and regulations development, user training, Jira and Confluence usage
Team Lead of Client Operations Team
KDL Клинико диагностические лаборатории
May 2021 - Aug 2021 (3 months)
Managing a cross-functional development and implementation team, managing expectations of key customers, organization of requirements development processes, maintaining a continuous flow of work, technical debt reduction, customer service time reduction, pilot self-service system implementation, automation of launching new offices
СФHead of Engineers
Сфера
Jun 2017 - Nov 2017 (5 months)
Management of engineer teams, business process description and optimization, technical specifications and documentation, SLA compliance monitoring, software vendor negotiations
Head of The Department of Implementation in local Government Bodies
Analytical Center of the Government of the Moscow Region
Sep 2018 - Jul 2020 (1 year 10 months)
Budget execution information system implementation, technical specifications development, development control and testing, user training, technical support
Head of Technical Support Departament
PhotoBum
Jun 2015 - Nov 2017 (2 years 5 months)
Technical support department management, business process description and optimization, electronic document management system implementation, cash services transfer, new services implementation, budget management, communications establishment, training
Availability
Location
Russian FederationAuthorized to work in
Salary expectations
Job categories
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