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Dima Zhelnin

@dimazhelnin

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I resolve customer issues across web and mobile products, connecting users, restaurants, and developers.

Russian Federation

Message

What I'm looking for

I'm looking for remote technical and written support work where I can diagnose issues, communicate clearly with users, collaborate with developers, and quickly learn new services.

At Ris i More, I support customers using the website and mobile app, resolving authorization, order, bonus, and promotion issues.

I diagnose and reproduce technical errors, collect details for developers, track fixes, and maintain a knowledge base of common issues and response templates. I also work directly with restaurant teams to close customer requests.

Previously, I handled high volumes of banking inquiries at Halyk Bank. I'm studying Information Systems and Technologies and bring frontend experience with React, JavaScript, TypeScript, REST APIs, Postman, and Swagger to remote technical and written support.

Experience

Work history, roles, and key accomplishments

Специалист технической и клиентской поддержки

ТОО «Сахалин Проджект»

Mar 2025 - Aug 2026 (1 year 5 months)

Консультировал клиентов по работе сайта и мобильного приложения, обрабатывал и классифицировал обращения, диагностировал технические проблемы и передавал их разработчикам. Взаимодействовал с разработчиками и сотрудниками ресторанов, вёл базу типовых проблем.

Дизайнер продукту