Joseph Lopez
@wilmerlopez
Customer service and logistics professional with 5+ years of experience, strong communication, leadership, problem-solving, and coordination skills.
HondurasWhat I'm looking for
I’m a customer service and logistics professional with over 5 years of experience in fast-paced environments. I have experience supporting customers, coordinating operations, managing documentation, tracking shipments, and working with different teams to keep daily processes running smoothly.
Throughout my career, I’ve developed strong communication, problem-solving, multitasking, and organizational skills. I’ve also taken on leadership responsibilities, supporting and guiding a team, organizing schedules, monitoring daily activities, and helping resolve operational issues.
I’m comfortable working with technology, learning new systems, and adapting to new processes. I’m interested in remote opportunities where I can contribute my experience while continuing to grow professionally.
I’m particularly interested in Customer Service, Logistics, Operations, Virtual Assistance, Dispatching and Administrative Support. I enjoy learning new skills, taking on challenges, and finding practical solutions to problems.
Experience
Work history, roles, and key accomplishments
Led a team of agents focused on delivering high-level logistics support to Stellantis, overseeing daily operations, managing the resolution of critical issues, and ensuring compliance with standards. Implemented improvements in customer service processes, optimized response times, and strengthened communication between internal teams and the client.
Provided logistics support and customer service for one of the world’s largest automotive manufacturers. Monitored shipment status, coordinated with carriers, and resolved issues in real time, ensuring continuity of the supply chain.
Collections and Sales Agent
First Investors Financial Services
Feb 2020 - Jun 2023 (3 years 4 months)
Managed customer accounts for a U.S. financial institution, handling delinquent debt collections and promoting payment solutions. I also engaged in cross-selling financial products while maintaining high quality standards.
Customer Services Representative
SYNQ3
Mar 2019 - Jan 2020 (10 months)
Delivered high-quality customer service by efficiently addressing customer inquiries and resolving concerns in a timely manner.
Education
Degrees, certifications, and relevant coursework
CEUTEC
Bachelor's Degree, Logistics Management Engineering
2019 - 2024
Pursued a bachelor's degree in logistics management engineering.
Inst. Departamental Evangelico Superación
High School Diploma, Sciences and Humanities
2017 - 2018
Completed high school diploma in sciences and humanities.
Tech stack
Software and tools used professionally
Availability
Location
HondurasAuthorized to work in
Salary expectations
Job categories
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