Looking for a job

Joanna Mendez

@joannamendez

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I optimize partner operations, quote support, and customer outcomes at Dell Technologies.

Panama

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What I'm looking for

I'm looking for opportunities to improve operational workflows, support partners and customers, analyze performance, and lead cross-functional process improvements.

At Dell Technologies, I support Partner Services Operations as a Quote Support Senior Analyst, helping deliver accurate and timely operational support.

Previously, I researched deal registration requests, assessed account ownership and duplicate opportunities, and coordinated with partners, sales teams, and cross-functional stakeholders to reach approval decisions. I tracked program metrics, reported performance, trained teams, and drove process improvements that strengthened productivity and customer experience.

My background also includes resolving customer service inquiries, maintaining ownership of customer issues, and supporting sales through strong client relationships. I bring an analytical, customer-centric approach to complex workflows, continuous improvement, and cross-functional coordination.

Experience

Work history, roles, and key accomplishments

Current

Quote Support Senior Analyst - Partner Services Operations

Current

Dell Technologies

Jan 2022 - Present (4 years 8 months)

Worked as Quote Support Senior Analyst - Partner Services Operations at Dell Technologies.

Deal Registration Analyst - Partner Services Operations

Dell Technologies

Jun 2014 - Feb 2022 (7 years 8 months)

Responsibilities include researching deal registration requests and rendering a decision to approve or deny the request within established timeframe
Researching account ownership, searching pipeline / forecast for duplicate deals, and contacting partner, direct account team, or indirect team as needed to reach an approval / denial decision
Other activities would include but not be limited to train

Resolution Specialist

Dell Technologies

Jul 2012 - Jun 2014 (1 year 11 months)

Responds to customer service inquiries regarding company products, features and/or services. Maintains ownership of customer issues directing customer to the appropriate agent when required. Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s). Works with various departments to meet ma