Open to opportunities

IVANA PANOVSKA

@ivanapanovska

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Customer service specialist with a strong background in hospitality.

North Macedonia

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What I'm looking for

I am looking for a role that values customer satisfaction and teamwork, offering opportunities for growth and creativity.

I am a dedicated customer service specialist with extensive experience in the hospitality industry. Currently, I work at GODO Suite, where I manage daily customer inquiries and ensure a high level of satisfaction. My ability to resolve issues promptly and efficiently has consistently improved customer satisfaction ratings.

Previously, I served as a Guest Experience Expert at Skopje Marriott Hotel, where I processed guest check-ins and check-outs, handled reservations, and coordinated with various departments to enhance guest experiences. My attention to detail and strong communication skills have been pivotal in maintaining positive relationships with guests and colleagues alike.

With a background in graphic design and a passion for creating engaging customer experiences, I am committed to delivering excellence in every interaction. I am eager to leverage my skills in a dynamic environment that values customer satisfaction and teamwork.

Experience

Work history, roles, and key accomplishments

Current

Customer Specialist

Current

GODO Suite

Oct 2023 - Present (1 year 11 months)

Managed daily customer inquiries regarding reservations, cancellations, and changes, ensuring high customer satisfaction. Collaborated with team members to resolve issues promptly and assisted customers with product inquiries and order placements.

Customer Satisfaction Conflict Resolution Multitasking Asana Communication Skills Team Collaboration

Guest Experience Expert

Skopje Marriott Hotel

Apr 2023 - Oct 2023 (6 months)

Processed guest check-ins and check-outs, managed payments, and addressed guest inquiries. Coordinated with housekeeping and provided information about property amenities and local areas.

Payment Processing Customer Service Communication Skills Conflict Resolution Team Collaboration Multitasking

Telephone Operator

Skopje Marriott Hotel

Nov 2021 - Mar 2023 (1 year 4 months)

Handled guest requests and inquiries via telephone and other communication devices. Managed wake-up calls, processed room service orders, and provided information about property amenities.

Customer Service Communication Skills Problem Solving Multitasking Team Collaboration Conflict Resolution