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Ivana Kosanovic

@ivanakosanovic

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I coordinate client accounts, administrative workflows, and customer service across international markets.

Serbia

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What I'm looking for

I'm looking for a client-facing administrative or account-focused role where I can coordinate complex workflows, build long-term relationships, use CRM tools, and help customers or institutional partners adopt solutions successfully.

I've coordinated client onboarding, ticketing, reservations, and complex inquiries for a travel agency while maintaining accurate records and pricing frameworks.

Across financial operations, real estate, and international customer service, I've managed account data, vendor reconciliation, contract negotiations, targeted outreach, and CRM-based client engagement.

As an online instructor at Native Camp, I deliver tailored sessions for global learners aged 3 to 78 and provide feedback that supports engagement and individual goals.

I've also led artwork commissions as a studio artist and project manager, combining client consulting and negotiations with a career spanning 15 solo exhibitions and 45 group shows.

Experience

Work history, roles, and key accomplishments

Administrative & Client Relations Assistant

Travel Agency

Feb 2026 - Sep 2026 (7 months)

Led client onboarding and account coordination, managing ticketing, reservations, and complex client inquiries. Updated client records and pricing frameworks, collaborating with leadership to optimize service offerings.

Client Onboarding Account Coordination Ticketing Reservations Customer Service CRM

Financial Operations Assistant

NS FRUITS DC DOO

Sep 2025 - Feb 2026 (5 months)

Streamlined client account data, vendor reconciliation, and financial documentation. Resolved multi-stakeholder operational inquiries efficiently.

Finance Operations Vendor Reconciliation Data Management Documentation

Online Instructor & Educational Facilitator

Native Camp

Jan 2023 - Jan 2026 (3 years)

Delivered interactive training sessions to global learners, tailoring complex curriculum materials to individual goals. Assessed performance and provided tailored feedback to drive engagement.

Online Teaching Curriculum Adaptation Performance Assessment Feedback Engagement

Professional Studio Artist & Project Manager

Art Studio in Novi Sad

Jan 2009 - Jan 2026 (17 years)

Executed client consulting, project management, and negotiations for artwork commissions across 15 solo exhibitions and 45 group shows.

Client Consulting Project Management Negotiation Commissions Exhibitions

Client Relationship & Real Estate Consultant

Real Estate Agencies

Jan 2025 - May 2025 (4 months)

Executed end-to-end client lifecycle management from needs analysis to contract negotiation using CRM software. Cultivated strong relationships with academic, private, and institutional clients.

Client Lifecycle Management Contract Negotiation CRM REA RELP Relationship Management

Accounting Assistant / Clerk

Accounting Agency in Novi Sad

Jan 2024 - May 2024 (4 months)

Managed financial accounts receivable and payable using MINIMAX software, ensuring compliance and record accuracy.

Accounts Receivable Accounts Payable Minimax Financial Compliance Record keeping

Customer Service & Account Representative

US & Australian Markets

Jan 2024 - Mar 2024 (2 months)

Acted as primary point of contact for resolving user issues and collaborated cross-functionally to deliver timely solutions. Managed targeted outreach and user account engagement across international markets.

Customer Service Account Management Cross Functional Collaboration CRM International Markets

Education

Degrees, certifications, and relevant coursework

Academy of Fine Arts

Master of Arts (MA), Visual Arts

Graduated with a Master of Arts in Visual Arts from the Academy of Fine Arts in Novi Sad, Serbia, in 2015.

Franklin University

Bachelor of Arts (BA), International Relations

Graduated with a Bachelor of Arts in International Relations from Franklin University in Lugano, Switzerland, with coursework in global diplomacy, cross-cultural communications, and international relations.