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Biljana Kovcic

@biljanakovcic

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Finance and administration professional who coordinated 9,000+ guest visits at Casa da Torre Lda.

Serbia

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What I'm looking for

I’m looking for administrative and finance roles where I can manage daily operations efficiently and keep processes running smoothly.

At Casa da Torre Lda, I welcomed and assisted 9,000+ guests during peak season, managing reservations, arrivals, and daily enquiries. I responded to guest requests and coordinated front desk flow with colleagues to keep service organized.

As Financial manager at Dental Plaza, I managed financial planning and budgeting, reducing operating costs by 10%. I also led a team of 80 employees to ensure daily operations met company targets.

At ОАО Газпром, I worked on the “Transmission Gas Pipeline (Interconnector) – South Stream” project, reconciling daily ledger entries and maintaining inventory and financial documentation. I’m focused on administrative and finance roles where I can manage daily operations and keep processes running smoothly.

Experience

Work history, roles, and key accomplishments

Receptionist

Casa da Torre Lda

Jan 2024 - Dec 2024 (11 months)

Welcomed and assisted 9,000+ guests during peak season, managed reservations and guest enquiries, and coordinated front desk flow with a team of 3+ colleagues. Handled complaints directly and resolved issues quickly to maintain positive guest interactions.

Reservations Guest Relations Complaint Handling Team Coordination Front Desk Operations Communication Skills

Financial Manager

Dental Plaza

Jan 2022 - Dec 2023 (1 year 11 months)

Managed financial planning and budgeting, reducing operating costs by 10%. Led a team of 80 employees, ensuring daily operations met all company targets.

Financial Planning Budgeting Cost Reduction Team Leadership Operations Management

PA to Head of Region Europe

Koton Textile Limited ltd.

Jan 2021 - Dec 2022 (1 year 11 months)

Organized schedules, reports, and day-to-day coordination for regional leadership. Improved workflow organization and supported efficiency in a fast-moving business environment.

Scheduling Reporting Coordination Workflow Optimization Administrative Support

Accountant

OAO Gazprom

Jan 2019 - Dec 2020 (1 year 11 months)

Worked on the 'Transmission Gas Pipeline (Interconnector) – South Stream' project, reconciling 300+ daily ledger entries with strong accuracy. Managed inventory for high-value projects and maintained reliable documentation.

Bookkeeping Ledger Reconciliation Inventory Management Financial Reporting Documentation