Roman Igumnov

Managed invoices, expenses and financial tracking across a portfolio of residential properties, monitoring accuracy and flagging discrepancies. Handled daily client complaints and service requests, resolving issues promptly while maintaining detailed records.

Processed daily invoices and financial records, identifying and correcting billing errors and payment mismatches. Managed tenant and resident enquiries and service requests through the customer management system.

Managed corporate and individual client enquiries and service requests, providing timely, accurate responses. Coordinated specialists across 10+ locations and handled multiple client cases in a fast-paced environment.

Studied Management at Saint Petersburg Humanitarian University of Trade Unions.

Studied Brand management and marketing in creative industries at British Higher School of Art and Design.