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Ivana Josanov

@ivanajosanov

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Appointment setter and sales support professional at Clario, coordinating stakeholder follow-ups and next steps.

Serbia

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What I'm looking for

I'm looking to bring my communication and coordination skills into an Appointment Setter / Sales Support role.

At Clario, I served as a central point of communication between external stakeholders, sponsors, internal teams, and operational departments. I clarified needs, provided updates, and coordinated next steps across projects.

I managed follow-ups, requests, and operational issues, and coordinated meetings, testing, feedback, and issue resolution. I also prepared client-facing communications, user guides, training materials, and status updates.

At Bistro du Vin, I communicated directly with guests, identified their needs, and resolved issues during service. I also coordinated staff coverage and daily operations.

Across hospitality roles at Krafter, Blaznavac, and Spider Gym, I handled frequent customer interactions, responded to requests, and helped keep service organized. I'm looking to bring my communication and coordination experience into an Appointment Setter / Sales Support role.

Experience

Work history, roles, and key accomplishments

Technical Project Manager / User Management

Clario

Jul 2025 - Jul 2026 (1 year)

Served as a central point of communication between external stakeholders, sponsors, internal teams and operational departments. Managed ongoing follow-ups, requests and operational issues across multiple projects.

Stakeholder Communication Project Coordination Follow up Issue Resolution Client Communication User Guides Training Materials Status Updates Microsoft Teams Slack Jira Confluence SharePoint

Bar Manager

Bistro du Vin

Jan 2024 - Jan 2025 (1 year)

Communicated directly with guests throughout service, identified needs and resolved issues quickly and professionally. Coordinated staff coverage and daily operations and trained new team members.

Customer Service Communication Skills Team Coordination Training Conflict Resolution Operations Management

Bartender / Waitress

Krafter

Jan 2023 - Jan 2024 (1 year)

Built rapport with guests and provided personalized service in a fast-paced environment. Managed multiple customer interactions simultaneously while maintaining accuracy and a positive attitude.

Customer Service Communication Skills Multitasking Payment Handling Team Coordination

Waitress / Front-of-House Service

Blaznavac

Jan 2021 - Jan 2023 (2 years)

Managed frequent customer interactions in a high-volume venue while keeping communication friendly and professional. Handled difficult guest situations and coordinated with colleagues during busy periods.

Customer Service Communication Skills Conflict Resolution Multitasking Team Coordination

Gym Supervisor

Spider Gym

Jan 2020 - Jan 2021 (1 year)

Managed front-desk communication, member access and routine customer issues. Interacted directly with members, answered questions and helped resolve day-to-day problems.

Customer Service Communication Skills Front Desk Operations Problem Solving