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Jovana Aleksic Munik

@jovanaaleksicmunik

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HIPAA-certified medical scheduler delivering precise, privacy-first coordination.

Serbia

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What I'm looking for

I have over five years of experience working with international clients in customer-facing roles, including hospitality and online education. I am fluent in English, highly organized, and experienced in handling customer communication, scheduling, problem-solving, and administrative tasks. I am eager to apply these skills in a customer service and operations-focused role.

I’m a highly organized remote coordinator transitioning into medical scheduling, bringing proven customer support strength from international luxury hotel operations. I manage complex digital workflows, high-volume calendars, and multi-channel client communications with a focus on accuracy, empathy, and operational consistency.

I’ve coordinated end-to-end remote scheduling and client workflows, maintaining precise records and structured follow-up through integrated CRM systems. I de-escalate communication blockages to protect client experience across multi-cultural environments while keeping data and process discipline.

I’m recently HIPAA certified, aligning my remote administrative proficiency with strict compliance requirements—Privacy Rule, Security Rule, and Patient Confidentiality—so I can support clinical administrative teams with confidence. My goal is to bring elite customer service and absolute data privacy to patient-centric scheduling and coordination.

Experience

Work history, roles, and key accomplishments

Current

Online English Teacher

Current

Tutor abc

Sep 2021 - Present (4 years 10 months)

Taught English to students of various ages and proficiency levels in one-on-one and group online classes. Planned and delivered engaging lessons focused on grammar, vocabulary, pronunciation, reading, writing, and conversational skills. Assessed student progress, provided constructive feedback, and adapted teaching methods to individual learning needs.

Teaching Teaching In A Virtual Environment Teaching Certification Client Communication Client Services Client Management

Front Desk Receptionist Coordinator

Amadria Park Hotel Jure

Apr 2019 - Nov 2019 (7 months)

Coordinated front-of-house intake, resource allocations, and real-time operational grids for a high-occupancy 384-room property. Used the Opera Hotel System for check-ins, custom requests, and billing adjustments, while resolving administrative complaints and protecting guest personal and financial data.

Opera Hotel System Conflict Resolution

Front Desk Receptionist

Hotel Bosphorus

Managed central switchboards, visitor logs, and multi-line telephone communications, and supported internal staff scheduling protocols. Served as the main touchpoint for cross-department messaging, documentation flow, and urgent request dispatches.

Visitor Logs Multi Line Phone Systems Staff Scheduling Customer Support