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Tamara Mutic

@tamaramutic

Enablement Coordinator at Grip Events who coordinated webinar logistics, onboarding sessions, and workflow improvements for remote teams.

Serbia

Message

At Grip Events, I coordinated scheduling and logistics for webinars, onboarding sessions, and stakeholder meetings. I maintained training resources and process guides in Notion, and supported workflow standardization across remote teams.

Across customer-facing roles at Hyperoptic, Avnet Silica, Saudia Airlines, and Foundever (former Sitel), I handled customer requests, follow-ups, and escalations. As a Customer Care Supervisor at Foundever (former Sitel), I supervised a team of 20 agents and supported onboarding and training.

Experience

Work history, roles, and key accomplishments

Enablement Coordinator

Grip Events

Mar 2025 - Mar 2026 (1 year)

Coordinated scheduling and logistics for webinars, onboarding sessions, and stakeholder meetings. Maintained internal documentation and supported cross-functional operational processes.

Notion Scheduling Documentation Stakeholder Communication Remote Team Collaboration

Telesales Associate

Hyperoptic

Dec 2023 - Feb 2025 (1 year 2 months)

Managed customer interactions while following structured sales and service processes. Maintained accurate customer records and handled requests per internal procedures.

Customer Service Sales CRM Data Management

Customer Operations Specialist

Avnet Silica

May 2021 - Oct 2023 (2 years 5 months)

Managed customer inquiries and service requests, coordinating with internal teams and external stakeholders. Followed up on orders and prepared quotations and reports.

Customer Service Order Management Quotations Excel Reporting CRM

Flight Attendant

Saudia Airlines

Oct 2018 - Mar 2021 (2 years 5 months)

Delivered exceptional customer service and ensured passenger safety in accordance with international aviation regulations. Provided premium service across cabins and operated VIP flights.

Customer Service Hospitality Safety Procedures VIP Service Teamwork

Customer Care Supervisor

Foundever

Oct 2015 - Oct 2018 (3 years)

Supervised a team of 20 customer support agents, ensuring adherence to procedures and quality standards. Tracked performance and supported onboarding and training.

Team Supervision Performance Monitoring Training Escalation Handling Documentation