Iva Mqatazana

I am a motivated, customer-focused professional with proven experience in insurance sales, debt review, and customer service. I currently work as an Insurance Executive at EXL, delivering insurance solutions, handling inbound and outbound sales, and collaborating with internal teams to resolve client issues efficiently.

Previously, I served as Assistant Manager / Team Leader at Blue Star Consultants, where I led a team of consultants, managed escalated client cases, coordinated with legal and financial departments, and implemented process improvements that supported client retention.

I bring strong communication, coaching, and problem-solving skills, plus hands-on experience in operations and customer-facing roles. I am seeking to contribute my leadership and service-driven mindset to a dynamic organization that values growth, innovation, and client satisfaction.