At Where and When Agents, I handle hotel reservations in English and Spanish by phone and email. I manage new bookings, modifications, and cancellations, and share information about rates, availability, and amenities. Via phone, chat and email.
At TP, I provided English-language customer service to customers in the United States for the Vroom campaign. I guided customers through questions, provided basic troubleshooting, and followed up on cases by phone, chat, and email.
At Redial BPO, I managed the loan cycle from application intake through credit analysis, approval, and disbursement. I also monitored loan payments, applied collection strategies, and advised clients on financial products. Via phone, chat and email.
