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Erik González

@erikgonzlez

Bilingual reservations executive at Hoteles Riu & Resorts who managed global bookings through GDS systems and omnichannel support.

Mexico

Message

What I'm looking for

I’m looking for continued progress in my professional life, with opportunities to keep learning, develop across different areas, and work toward my goals.

At Hoteles Riu & Resorts, I managed reservations through chat, email, and phone, using GDS systems to handle customer accounts, sales, payments, and policy analysis.

I adjusted my service to established company standards and procedures, with the goal of ensuring satisfaction for customers and members.

At Alorica and TTech, I provided bilingual call center assistance for American companies, helping customers with billing, new services, technical support, and problem resolution through each company’s software.

I’m a Tourism graduate specializing in tourism business administration, with experience using PMS tools to resolve issues in real time and manage reservations. I’m currently completing various free courses offered by Grupo Santander.

Experience

Work history, roles, and key accomplishments

Ejecutivo bilingüe de gestión de reservas

Hoteles Riu & Resorts

Apr 2021 - Jul 2025 (4 years 3 months)

Managed global reservations through omnichannel communication (chat, email, calls) using GDS systems for client accounts, sales, payments, and policy analysis. Provided quality service adhering to company standards and culture.

GDS Reservations Omnichannel Communication Customer Service Sales Payment Processing Policy Analysis

Ejecutivo bilingüe en callcenter

Alorica y TTech

Jan 2015 - Dec 2020 (5 years 11 months)

Provided bilingual call center support for American companies, assisting customers with billing, new service acquisition, technical support, and problem resolution using company software.

Call Center Bilingual Support Technical Support Billing Customer Service problem resolution