Its MellIM
Open to opportunities

Its Mell

@itsmell

Dedicated customer service agent

Kenya

What I'm looking for

Seeking a role that utilizes my customer service skills

I'm a customer-focused professional with a strong background in online sales support and a proven track record of improving customer experiences. With a solid foundation in customer relationship management and sales, I'm eager to apply my technical skills while continuing to learn and grow in the role.

My experience as a call center agent has equipped me with the skills to deliver outstanding service and support, ensuring customer satisfaction and streamlining sales processes. I'm a quick learner, and my passion for customer service drives me to stay up-to-date with the latest trends and technologies.

I hold a certificate in Mass Communication from Zetech University and have a strong educational foundation, having attended Stepping Stone High School. My creative skills, including photography and videography, have been honed through my experience as a creative media assistant at Cliffshotsmedia.

Experience

Work history, roles, and key accomplishments

ZU

Call Center Agent

ZETECH UNIVERSITY

Oct 2021 - Jan 2022 (3 months)

Handled customer inquiries, bookings, and exchanges, while promoting products and providing quality assurance

CL

Creative Media Assistant

CLIFFSHOTSMEDIA

Oct 2021 - Jan 2022 (3 months)

Assisted in media production, set preparation, and digital marketing, while developing photography and videography skills

Education

Degrees, certifications, and relevant coursework

CC

CCIGLOBAL

Customer Service

2023 - 2024

Activities and societies: Customer support, Product Promotion, Quality Assurance

Worked as Call Center Agent

ZU

Zetech University

Certificate, Mass Communication

2016 - 2021

Grade: KCSE Grade: D+

Activities and societies: Customer Relationship Management, Sales, Booking flights, canceling, and exchanging tickets

Pursued Certificate in Mass Communication

SS

Stepping Stone High School

CL

Cliffshotsmedia

Creative Media

2021 - 2022

Activities and societies: Photography, videography, Set preparation, Digital marketing, Brand promotion, Call center operations, Problem-solving skills, Sales Support

Worked as Creative Media Assistant

Tech stack

Software and tools used professionally

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