Its Mell
@itsmell
Dedicated customer service agent
What I'm looking for
I'm a customer-focused professional with a strong background in online sales support and a proven track record of improving customer experiences. With a solid foundation in customer relationship management and sales, I'm eager to apply my technical skills while continuing to learn and grow in the role.
My experience as a call center agent has equipped me with the skills to deliver outstanding service and support, ensuring customer satisfaction and streamlining sales processes. I'm a quick learner, and my passion for customer service drives me to stay up-to-date with the latest trends and technologies.
I hold a certificate in Mass Communication from Zetech University and have a strong educational foundation, having attended Stepping Stone High School. My creative skills, including photography and videography, have been honed through my experience as a creative media assistant at Cliffshotsmedia.
Experience
Work history, roles, and key accomplishments
Customer Agent
CCIGLOBAL
Jan 2022 - Jan 2024 (2 years)
Delivered outstanding customer service and support, improving customer experiences and streamlining sales processes
Call Center Agent
ZETECH UNIVERSITY
Oct 2021 - Jan 2022 (3 months)
Handled customer inquiries, bookings, and exchanges, while promoting products and providing quality assurance
Creative Media Assistant
CLIFFSHOTSMEDIA
Oct 2021 - Jan 2022 (3 months)
Assisted in media production, set preparation, and digital marketing, while developing photography and videography skills
Education
Degrees, certifications, and relevant coursework
CCIGLOBAL
Customer Service
2023 - 2024
Activities and societies: Customer support, Product Promotion, Quality Assurance
Worked as Call Center Agent
Zetech University
Certificate, Mass Communication
2016 - 2021
Grade: KCSE Grade: D+
Activities and societies: Customer Relationship Management, Sales, Booking flights, canceling, and exchanging tickets
Pursued Certificate in Mass Communication
Stepping Stone High School
Cliffshotsmedia
Creative Media
2021 - 2022
Activities and societies: Photography, videography, Set preparation, Digital marketing, Brand promotion, Call center operations, Problem-solving skills, Sales Support
Worked as Creative Media Assistant
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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