Open to opportunities

Its Mell

@itsmell

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Dedicated customer service agent

Kenya

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What I'm looking for

Seeking a role that utilizes my customer service skills

I'm a customer-focused professional with a strong background in online sales support and a proven track record of improving customer experiences. With a solid foundation in customer relationship management and sales, I'm eager to apply my technical skills while continuing to learn and grow in the role.

My experience as a call center agent has equipped me with the skills to deliver outstanding service and support, ensuring customer satisfaction and streamlining sales processes. I'm a quick learner, and my passion for customer service drives me to stay up-to-date with the latest trends and technologies.

I hold a certificate in Mass Communication from Zetech University and have a strong educational foundation, having attended Stepping Stone High School. My creative skills, including photography and videography, have been honed through my experience as a creative media assistant at Cliffshotsmedia.

Experience

Work history, roles, and key accomplishments

Customer Agent

CCIGLOBAL

Jan 2022 - Jan 2024 (2 years)

Delivered outstanding customer service and support, improving customer experiences and streamlining sales processes

Customer Relationship Management Sales Technical Support

Call Center Agent

ZETECH UNIVERSITY

Oct 2021 - Jan 2022 (3 months)

Handled customer inquiries, bookings, and exchanges, while promoting products and providing quality assurance

Customer Support Quality Assurance

Creative Media Assistant

CLIFFSHOTSMEDIA

Oct 2021 - Jan 2022 (3 months)

Assisted in media production, set preparation, and digital marketing, while developing photography and videography skills

Photography Videography Digital Marketing Media

Education

Degrees, certifications, and relevant coursework

CCIGLOBAL

Customer Service

2023 - 2024

Activities and societies: Customer support, Product Promotion, Quality Assurance

Worked as Call Center Agent

Zetech University

Certificate, Mass Communication

2016 - 2021

Grade: KCSE Grade: D+

Activities and societies: Customer Relationship Management, Sales, Booking flights, canceling, and exchanging tickets

Pursued Certificate in Mass Communication

Stepping Stone High School

Cliffshotsmedia

Creative Media

2021 - 2022

Activities and societies: Photography, videography, Set preparation, Digital marketing, Brand promotion, Call center operations, Problem-solving skills, Sales Support

Worked as Creative Media Assistant