Open to opportunities

stacey Karume

@staceykarume

Customer service and operations professional specializing in call center support, CRM case resolution, and quality assurance.

Kenya

Message

What I'm looking for

I’m looking for a fast-paced customer service or operations role where I can resolve high-volume cases, document accurately in CRM, and follow compliance and data privacy standards—while continuously improving quality, communication, and customer outcomes.

I’m a detail-oriented customer service and operations professional with hands-on experience in call center environments, customer support, and high-volume task management. I’m known for reviewing information accurately, applying company guidelines, and maintaining quality standards even under pressure.

In my customer service roles, I managed inbound and outbound calls, investigated complaints, and resolved user concerns while following compliance and data protection procedures. I document interactions and case resolutions in CRM systems, ensuring every issue is tracked clearly and escalated appropriately when needed.

I’ve also supported revenue and customer needs through sales-focused work, including accurate POS transactions, customer issue resolution, inventory monitoring, and daily sales reporting with cash reconciliation. I bring strong communication and interpersonal skills to help customers feel heard and supported.

Earlier experience includes travel coordination and content production support—handling booking changes and cancellations with accuracy, and assisting with video editing and broadcast content preparation. I’m adaptable, resilient, and committed to creating safe, positive customer experiences while delivering consistent results.

Experience

Work history, roles, and key accomplishments

Travel Agent

Oasis at TPG

Mar 2025 - Sep 2025 (6 months)

Assisted clients with booking flights, hotels, and customized travel packages while ensuring accuracy in travel documentation. Managed booking changes and cancellations, maintained detailed records of interactions and transactions, and resolved inquiries according to company guidelines.

Travel Documentation Customer Support Attention To Detail

Customer Service & Sales Agent

CCI Kenya

Jan 2024 - Jan 2025 (1 year)

Managed high-volume inbound and outbound calls for Snapfish and Lemonade campaigns, investigating and resolving customer complaints while maintaining quality assurance standards. Documented cases and resolutions in CRM systems and followed call center policies, compliance procedures, and data privacy guidelines.

Call Center Operations Outbound Calling Complaint Resolution CRM Systems Quality Assurance & Compliance Data Privacy Escalation Management Customer Support Documentation

Sales Associate

Panda Mart

Jul 2023 - Nov 2023 (4 months)

Assisted customers with product selection and handled POS transactions accurately while resolving customer complaints in line with store policies. Monitored inventory, maintained stock records, and produced daily sales reporting with cash reconciliation.

Customer Service Product Selection Complaint Resolution Sales Reporting Attention To Detail

Studio Technician & Editor

KU TV

May 2023 - Jun 2023 (1 month)

Supported video editing and content preparation for broadcast, reviewing visual content to meet quality standards before airing. Assisted production teams with studio operations to help maintain smooth broadcast readiness.

Video Editing Visual Quality Review Studio Operations Quality Assurance Communication Team Collaboration Attention To Detail

Sales Representative

Ndocha Labels

Feb 2023 - Apr 2023 (2 months)

Promoted products and assisted walk-in customers with purchases, providing professional customer service and resolving issues. Maintained accurate records of sales and inventory to support store operations.

Product Promotion Walk In Customer Support Customer Service Attention To Detail Interpersonal Communication