@itoroumoh
Customer Support Representative at Catalyst Marketing Agency who improved response time by 30% and maintained 95%+ customer satisfaction.
NigeriaAt Catalyst Marketing Agency, I managed customer inquiries across email, chat, and phone while maintaining customer satisfaction above 95%.
I improved customer response time by 30% and achieved a first-contact resolution rate above 90%.
I maintained 99% accuracy in CRM records and collaborated with cross-functional teams to reduce issue resolution time by 25%.
I supported customers remotely, met KPIs, and bring experience with CRM administration and customer service operations.
Work history, roles, and key accomplishments
Catalyst Marketing Agency
Jan 2023 - Present (3 years 9 months)
Managed customer inquiries across email, chat, and phone, maintaining 95%+ satisfaction and 90%+ first-contact resolution. Improved response time by 30% and reduced issue resolution time by 25% through cross-functional collaboration.
Degrees, certifications, and relevant coursework
Diploma, Electronic Data Processing
Earned a Diploma in Electronic Data Processing.
Bachelor of Science, Mathematics and Computer Science
Pursued a Bachelor of Science in Mathematics and Computer Science.
Nigeria Certificate in Education, Integrated Science and Computer Science
Completed a Nigeria Certificate in Education in Integrated Science and Computer Science.
Software and tools used professionally
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