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Markus Seydler User

@itmarkussupport

IT Systems Technician at Consultorio Médico “Salud en Equilibrio” / Droguería La Doctora SJ, supporting medical and pharmacy IT systems.

Colombia

Message

At Consultorio Médico “Salud en Equilibrio” / Droguería La Doctora SJ, I provide technical support for IT systems and day-to-day technology needs in a medical practice and pharmacy.

At Bechtle GmbH & Co. KG, I provided on-site and remote support across enterprise locations, including Arvato and Hella. I supported Windows 10/11, Microsoft 365, hardware, applications, printers, and workstations.

I managed Active Directory users and supported SCCM troubleshooting, software deployment, and client installations. My work also included technical documentation and IT infrastructure tasks such as patch-panel and switch cabling.

Earlier, I supported clients including Lufthansa Technik and the German Employment Agency, and contributed to Windows and Office rollout projects at ECE Projektmanagement and Gruner + Jahr. I also performed installations, troubleshooting, backup and restore, user training, and ticket processing.

Experience

Work history, roles, and key accomplishments

Current

IT Systems Technician

Current

Consultorio Médico Salud en Equilibrio / Droguería La Doctor

Feb 2024 - Present (2 years 8 months)

Provided technical support for IT systems and day-to-day technology needs in a medical practice and pharmacy environment.

IT Support Troubleshooting Medical Practice IT Pharmacy IT

1st/2nd Level Client Support

Bechtle GmbH & Co. KG

Mar 2017 - Jan 2024 (6 years 10 months)

Provided on-site and remote support across multiple enterprise locations, including Arvato and Hella. Managed Active Directory users and supported SCCM troubleshooting, LAPS, ADManager, Dameware, Service Manager, Infoblox, and asset-management systems.

Windows 10 11 Microsoft 365 Active Directory SCCM LAPS ADManager Dameware Service Manager Info Blox Asset Management Software Deployment VSC3 Patch Cabling Technical Documentation Intune Bitlocker Azure AD

1st/2nd Level Client Support

Esylux GmbH

Nov 2016 - Apr 2017 (5 months)

Supported Windows 7/8/10 and Microsoft Office 2016 environments. Administered Microsoft servers and applications, managed Active Directory, and supported IT infrastructure.

Windows 7 8 10 11 Microsoft Office Microsoft Server Active Directory IT Infrastructure

Client Support Technician

DATAGROUP

Jun 2013 - Nov 2016 (3 years 5 months)

Provided client support for Lufthansa Technik, including on-site and remote troubleshooting. Performed software installations, backup/restore, Active Directory user management, user training, and documentation.

client support Troubleshooting Software Installation Backup and Restore Active Directory User Training Documentation

IT Rollout / Project Support

DATAGROUP

Nov 2012 - Jun 2013 (7 months)

Supported Windows 7 and Office 2010 rollout projects at ECE Projektmanagement and European locations. Performed installations, backup/restore, troubleshooting, and Active Directory user management.

Win7 Office 2010 Rollout Installation Backup and Restore Troubleshooting Active Directory

IT Rollout Technician

DATAGROUP

Jun 2012 - Nov 2012 (5 months)

Supported Windows 7 and Office 2010 rollout activities at Gruner + Jahr, including installations, backup/restore, troubleshooting, and Active Directory.

Win7 Office 2010 Rollout Installation Backup and Restore Troubleshooting Active Directory

IT Rollout Technician

Maximum Personalmanagement GmbH

Jan 2012 - Jun 2012 (5 months)

Supported Windows 7 and Office 2010 rollout activities at Gruner + Jahr and handled software installation, support, backup/restore, troubleshooting, and Active Directory.

Win7 Office 2010 Rollout Software Installation Support Backup and Restore Troubleshooting Active Directory

IT Systems Technician

NT service.it GmbH

Oct 2010 - Dec 2011 (1 year 2 months)

Provided IT support for the German Employment Agency (RITS Hamburg). Installed and troubleshot client systems, processed Remedy tickets, performed on-site support, and supported rollouts and hardware/warranty processes.

IT Support Client Systems Remedy Onsite Support Rollout Hardware Warranty

IT Systems Technician

Network Technics

Feb 2010 - Sep 2010 (7 months)

Provided IT support for the German Employment Agency through RITS Hamburg, including installation, troubleshooting, Remedy ticketing, on-site support, and rollout activities.

IT Support Installation Troubleshooting Remedy Onsite Support Rollout