Open to opportunities

Alejandro Florez

@alejandroflorez

Message

IT technologist and IT Service Desk leader with 15+ years optimizing infrastructure and support.

Colombia

Message

What I'm looking for

I seek a leadership role in IT infrastructure or service desk coordination where I can improve operational efficiency, implement secure scalable solutions, and mentor technical teams in a collaborative environment.

I am an IT technologist with over 15 years of experience leading IT infrastructure and support across Latin America and North America, focused on delivering secure, reliable operations and efficient end-user services.

I lead implementations of new technologies, manage multi-regional IT projects, and standardize IT service processes to reduce resolution times and improve customer experience. I am experienced with Active Directory, Office 365, VMware, networking, IP telephony, SharePoint, SAP administration, and ticketing systems.

I prioritize strategic thinking, process optimization, and mentoring technical teams to align regional operations with global IT standards and regulatory compliance, delivering measurable results under pressure.

Experience

Work history, roles, and key accomplishments

Current

IT Service Desk Coordinator

Current

Sucafina

Jan 2024 - Present (1 year 7 months)

Lead IT infrastructure and support for Sucafina in Colombia, managing operations across Latin and North America and ensuring compliance with global IT standards. Supervise infrastructure projects, vendor contracts, and end-user services to maintain secure, operational environments.