Open to opportunities

Etienne Ferloni

@etienneferloni

Especialista en Sistemas y TI con Cisco e ITIL; soporte avanzado, redes y hardware. Experiencia en Linux, Windows y herramientas remotas.

Colombia

Message

What I'm looking for

Busco un rol técnico en TI o telecomunicaciones donde aporte experiencia en provisión, redes y soporte, en un equipo orientado a eficiencia y mejora continua.

Soy Ingeniero de Sistemas con amplia trayectoria en soporte técnico, provisión de servicios y administración de redes, con certificaciones Cisco y ITIL.

He gestionado provisiones para clientes corporativos, control de inventarios tecnológicos y optimización de tiempos de atención en empresas de telecomunicaciones.

Tengo experiencia en soporte presencial y remoto para usuarios estándar y VIP, implementación de imágenes de Windows, mantenimiento de hardware y administración de accesos a redes corporativas.

Busco integrarme a un equipo donde aporte solidez tecnológica, agilidad operativa y experiencia en TI y telecomunicaciones para mejorar procesos y atención al usuario.

Experience

Work history, roles, and key accomplishments

Provisioning Technician

Aeronet Colombia

May 2025 - Jul 2025 (2 months)

Managed and validated customer provisioning, controlled technology inventories and resolved application incidents to optimize internal user response times.

Provisioning Inventory Control Incident Response Technical Documentation Windows Linux Troubleshooting

Wireless Provisioning Technician

AeroNet

May 2023 - May 2025 (2 years)

Provisioned wireless broadband services to corporate clients, managed inventory and resolved internal application incidents to improve operational responsiveness.

Inventory Management Technical Support Linux Windows Remote Support Customer Service

Technical Support Analyst

Unión Temporal de Movilidad Tecnológica

Oct 2022 - May 2023 (7 months)

Provided on-site support for standard and VIP users, managed hardware warranties and administered corporate network access to maintain service continuity.

On Site Warranty Management Windows Imaging User Support Troubleshooting Customer Service

Onsite Support Technician

Stefanini Informática y Tecnología

Jul 2022 - Sep 2022 (2 months)

Delivered on-site technical support for standard and VIP users, handled equipment warranties and configured hardware and software to reduce downtime.

On Site Warranty Management Windows Technical Support Troubleshooting

Support and Installation Technician

TELCO IFX S.A.S.

Dec 2021 - Jun 2022 (6 months)

Installed and configured computing equipment and corporate images, relocated infrastructure and provided remote and onsite technical support to improve deployment efficiency.

Windows Imaging Deployment Remote Support Configuration Troubleshooting Technical Documentation

Senior Support Technician

ASIC Soluciones

Jun 2016 - Aug 2021 (5 years 2 months)

Provided in‑site assistance to corporate and VIP users across multiple branches, supporting offices and external points to maintain IT operations and service levels.

VIP Troubleshooting Service Delivery Customer Relations

IT Support Specialist

Indra

Mar 2015 - May 2016 (1 year 2 months)

Provided remote and onsite technical support, configured corporate hardware/software and documented incidents while diagnosing network and email issues.

Technical Support Email Troubleshooting Windows Customer Support Remote Support

IT Support Technician

ASIC

Jul 2007 - Feb 2015 (7 years 7 months)

Provided site and remote IT support to multiple companies, managed user accounts and performed preventive and corrective maintenance on equipment.

Remote Support Maintenance Troubleshooting Documentation

Systems Teacher

Cooperativa San Simón

Mar 2004 - Dec 2004 (9 months)

Prepared and taught secondary-level computer science classes as part of an inter-administrative agreement, developing curriculum and classroom instruction.

Teaching Curriculum Development Computer Science Education Classroom Management Instructional Design Technical Training