At E.S.E. Hospital San Juan de Dios de Honda Tolima II Nivel, I provided level 1 and 2 technical support to more than 400 users per month. I also managed user accounts, backups, technical documentation, and remote support.
I administered IT infrastructure and supported LAN/WAN networks, switching, routing, and fiber optics. I participated in structured cabling, fiber-optic, and infrastructure-renewal projects.
I installed, maintained, and configured more than 200 PCs and 60 printers. My work also included hardware and software diagnostics, Windows Server, Active Directory, basic SQL, VoIP telephony, CCTV, and access control.
I contributed to improved technology-service availability and reduced response times through preventive maintenance. I hold technical and technology qualifications in systems, data networks, information systems development, databases, and software testing.
