Ruben Carreño
@rubencarreo
Implemento soporte IT, infraestructura y ciberseguridad para entornos corporativos.
ColombiaWhat I'm looking for
He brindado soporte remoto de nivel 1 y 2 para clientes corporativos de DOMOTES SAS, implementando soluciones Sophos Firewall, Endpoint, Email y Sophos Central.
También he administrado Windows Server, Active Directory, Microsoft 365, Proxmox, VMware y redes Cisco Meraki, Fortinet y Cisco. Gestiono mesas de ayuda con GLPI y Freshservice, además de servicios de VoIP, respaldos y videovigilancia.
Con 12 años de experiencia en soporte e infraestructura, combino atención clara al usuario con administración técnica de redes, servidores y ciberseguridad.
Experience
Work history, roles, and key accomplishments
Ingeniero de Soporte Especializado
DOMOTES SAS
Aug 2021 - Feb 2026 (4 years 6 months)
Provided remote level 1 and 2 support for Sophos products, executed implementations, trained users, and escalated complex cases to the vendor.
Analista de Soporte e Infraestructura
CELERIX SAS
Dec 2018 - Jul 2021 (2 years 7 months)
Provided end-user support, administered Microsoft 365 and servers, managed network and VoIP, and maintained IT inventory and surveillance systems.
Técnico de Infraestructura Tecnológica
SATECA
May 2016 - Nov 2017 (1 year 6 months)
Administered physical and virtual servers, ensured LAN/WAN and VoIP operations, configured Fortinet and Cisco equipment, and managed backups and users.
Analista Técnico
Universidad Yacambú
Sep 2012 - May 2016 (3 years 8 months)
Provided help desk support, administered Office 365, VMware vCenter, and Active Directory, and maintained computer equipment and network infrastructure.
Education
Degrees, certifications, and relevant coursework
Colegio Universitario Fermín Toro
Técnico Superior Universitario en Informática, Information Technology
2009 - 2012
Pursued a higher technical degree in Information Technology, gaining foundational knowledge in computing and technical support.
U.E. Colegio José Gregorio Bastidas
Bachiller en Ciencias, Sciences
2000 - 2005
Completed secondary education with a focus on sciences, preparing for further academic pursuits.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Salary expectations
Job categories
Skills
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