Iswarya SIS
Open to opportunities

Iswarya S

@iswaryas

Customer-focused Selling Partner Support Associate with 3 years of experience.

India

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am a highly motivated professional with 3 years of experience as a Selling Partner Support Associate at Amazon. My role involves acting as a crucial interface between Amazon and its third-party sellers, providing exceptional support through email and chat. I pride myself on my strong communication skills and my ability to understand customer needs, which allows me to resolve issues effectively and enhance seller satisfaction.

During my tenure at Amazon, I specialized in areas such as Brand Registry, catalog corrections, and GTIN exemptions. I have actively mentored new hires and contributed to team performance by developing internal documentation and collaborating with program management teams to implement process improvements. My entrepreneurial spirit is reflected in my previous experience running a successful handmade jewelry business, where I honed my skills in e-commerce and digital marketing.

Experience

Work history, roles, and key accomplishments

AM
Current

Selling Partner Support Associate

Amazon

Mar 2022 - Present (3 years 3 months)

As a Selling Partner Support Associate at Amazon, I provide exceptional support to third-party sellers through email and chat, specializing in Brand Registry and catalog corrections. I mentor new hires, develop internal documentation, and collaborate with management to enhance seller experience and resolve issues efficiently.

Education

Degrees, certifications, and relevant coursework

AM

Amazon

Six Sigma Yellow Belt Certification

2023 -

Achieved Six Sigma Yellow Belt Certification, demonstrating knowledge in process improvement and quality management principles.

SASTRA University logoSU

SASTRA University

Master of Business Administration, Business Administration

2009 - 2011

Pursued a Master of Business Administration, focusing on business management principles and practices, enhancing leadership and strategic thinking skills.

SASTRA University logoSU

SASTRA University

Bachelor of Science, Communication & Computer Science

2006 - 2009

Completed a Bachelor of Science degree with a focus on Communication and Computer Science, gaining foundational knowledge in both fields and developing skills in technology and communication.

Tech stack

Software and tools used professionally

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