Iswarya S
@iswaryas
Customer-focused Selling Partner Support Associate with 3 years of experience.
What I'm looking for
I am a highly motivated professional with 3 years of experience as a Selling Partner Support Associate at Amazon. My role involves acting as a crucial interface between Amazon and its third-party sellers, providing exceptional support through email and chat. I pride myself on my strong communication skills and my ability to understand customer needs, which allows me to resolve issues effectively and enhance seller satisfaction.
During my tenure at Amazon, I specialized in areas such as Brand Registry, catalog corrections, and GTIN exemptions. I have actively mentored new hires and contributed to team performance by developing internal documentation and collaborating with program management teams to implement process improvements. My entrepreneurial spirit is reflected in my previous experience running a successful handmade jewelry business, where I honed my skills in e-commerce and digital marketing.
Experience
Work history, roles, and key accomplishments
Selling Partner Support Associate
Amazon
Mar 2022 - Present (3 years 3 months)
As a Selling Partner Support Associate at Amazon, I provide exceptional support to third-party sellers through email and chat, specializing in Brand Registry and catalog corrections. I mentor new hires, develop internal documentation, and collaborate with management to enhance seller experience and resolve issues efficiently.
Entrepreneur
Handmade Jewelry & Crafts
Jan 2018 - Feb 2021 (3 years 1 month)
Founded and managed a successful handmade jewelry and crafts business, creating an e-commerce website and executing marketing strategies that significantly increased brand visibility and customer inquiries.
Indoor Sales Officer
TNT India Pvt Ltd
Jan 2011 - Jan 2013 (2 years)
Worked as an Indoor Sales Officer at TNT India, actively selling logistics services to business customers, generating leads, and collaborating with various teams to enhance customer satisfaction and meet revenue targets.
Education
Degrees, certifications, and relevant coursework
Amazon
Six Sigma Yellow Belt Certification
2023 -
Achieved Six Sigma Yellow Belt Certification, demonstrating knowledge in process improvement and quality management principles.
SASTRA University
Master of Business Administration, Business Administration
2009 - 2011
Pursued a Master of Business Administration, focusing on business management principles and practices, enhancing leadership and strategic thinking skills.
SASTRA University
Bachelor of Science, Communication & Computer Science
2006 - 2009
Completed a Bachelor of Science degree with a focus on Communication and Computer Science, gaining foundational knowledge in both fields and developing skills in technology and communication.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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