nirmal dham

I am a dedicated Selling Partner Support Specialist with over 4.7 years of experience in the Amazon UK marketplace. My expertise lies in catalog management, account health resolution, and listing optimization, where I have successfully resolved over 1000 high-priority seller issues with a 98% satisfaction rate. My role has allowed me to deliver real-time solutions to sellers, addressing queries related to operations, catalog, payments, and performance.

In my previous positions, I have trained and supervised new team members, contributing to faster ramp-up times and higher team performance. I have led small teams during high-volume periods, ensuring quality assurance on case resolutions and providing guidance to associates. My collaborative approach with internal departments has facilitated timely escalations and effective client relationship management, ultimately improving seller satisfaction and reducing issue resolution times.

As I look to leverage my expertise as a Virtual Assistant Consultant, I am eager to embrace a remote, flexible role that allows me to continue supporting sellers and enhancing their experience on the platform.