Issah Delos Reyes

At Sovrano, I work as part of an expert team helping advance AI through high-quality human data and expert-driven training.

I apply my expertise in Robotics to support the development, evaluation, and improvement of AI systems.

Sovrano works with experts across disciplines to build better training data for the next generation of AI.

Contributed to AI voice evaluation and data annotation projects by interacting with AI models, assessing response quality, and identifying issues in accuracy, relevance, clarity, and naturalness. Provided objective ratings and feedback in both Tagalog and English while maintaining project quality and productivity standards. Helped support the improvement of AI models through consistent linguistic

Provided professional customer support by handling customer inquiries, resolving issues, and delivering accurate solutions in a fast-paced environment. Managed customer concerns with clear communication, empathy, and effective problem-solving while maintaining service quality and productivity standards. Built positive customer experiences by addressing concerns efficiently and ensuring customer sa

Managing the daily/weekly/monthly agenda and arrange new meetings and appointments. Check frequently the levels of office supplies and place appropriate orders. Document expenses and hand in reports. File and update contact information of employees, customers, suppliers and external partners. Support and facilitate the completion of regular reports.

Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Oversee day-to-day operation. Providing reports and activity updates to management. Scheduling work hours and shifts. Helping the team understand performance targets and goals.

Responding to customer’s inquiries via email. Focuses on First Contact Resolution (FCR) by performing critical initial assessment and to address all issues that will result to a better customer experience. This includes collecting information through the customer’s email, accessing support tools, or additional support staff if needed. Resolves customer problems and complaints with a sense of urgen

Prepares questionnaires and other forms for use in gathering and reporting data; applies statistical procedures and tabulations in analysis of data collected. Conduct surveys on field work. Look for the sample household listed in your given enumeration area. Editing the workbooks and matching the given information if it will match with the Labor Force Survey. Check if there is an error with the wo

Work with sales team to identify opportunities for new markets and growth. Provide excellent customer service by addressing and resolving customer queries/issues in a timely manner. (Facebook Page, Lazada). Study the competitor’s Facebook Page. Compare the competitor’s prices, specifications and performance from our e-bikes. Ensure online sales team complies with company policies, procedures and b

Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service re

Sep 2026

Oct 2026

Feb 2026

Apr 2024

Sep 2017