Open to opportunities

ZiDNEY User

@zidneyuser

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Detail-oriented advocate with exceptional organizational and administrative skills.

Philippines

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What I'm looking for

I am looking for a role that values organization and offers opportunities for growth.

I am a detail-oriented advocate with extensive experience in providing exceptional support and ensuring projects are completed on time and with extreme confidentiality. I thrive in fast-paced environments, whether face-to-face or virtual, and I follow established procedures to exceed customer expectations. My ability to create an organized environment allows me to focus on delivering top-level client support, resolving issues, and developing strong relationships that foster loyalty and growth.

In my previous roles, I have worked with Appen as a Data Annotation/Transcriber, where I contributed to the development of machine learning and AI products by ensuring high-quality output in transcribing and moderating content. My experience at ANTEL as Admin/IT Staff involved maintaining electronic information systems and coordinating workspace setups for new employees. I have also gained valuable customer service experience at Ace Hardware, where I assisted customers with inquiries and maintained a positive and professional attitude at all times.

Experience

Work history, roles, and key accomplishments

Data Annotator/Transcriber/Content Moderator

Appen

Transcribed live proceedings and audio/video recordings, ensuring timely, consistent, and high-quality output. Moderated user-generated content to ensure platform safety and compliance.

Data Annotation Transcription Content Moderation Machine Learning Artificial Intelligence Quality Assurance Image Labeling Deep Learning

Admin Staff / IT Staff

Antel Grand Village Sports and Country Club

Maintained electronic information and coordinated workspace, computer, and supplies for new employees with the IT department. Managed information systems and networks, performed hardware/software upgrades, and executed troubleshooting techniques.

IT Support System Administration Network Management Troubleshooting Data Management Electronic Information Maintenance Workspace Coordination Technical Support

Sales Utility Clerk

Ace Hardware Rosario Branch

Assisted customers with complaints and questions, provided information about products and services, and processed orders and returns. Maintained a positive, empathetic, and professional attitude to ensure customer satisfaction.

Customer Service Sales Product Knowledge Order Processing Customer Relations Communication Skills Retail Operations

Material Handler/Encoder/Warehouse Staff

M.A Technology, Inc

Sep 2014 - May 2015 (8 months)

Collected, recorded, and retrieved information by reviewing source documents and verifying their accuracy. Prepared reports and managed data storage and retrieval systems, supporting confidential and time-sensitive material.

Data Entry Data Encoding Warehouse operations Data Management Information Retrieval Report Preparation Inventory Management Confidentiality

Education

Degrees, certifications, and relevant coursework

Imus Computer College Rosario Branch

Computer Technician, Computer Technology

Completed a comprehensive program focused on computer hardware and software. Gained expertise in troubleshooting, maintenance, and repair of computer systems.

STI Rosario Rosario Branch

Information Technology, Information Technology

Studied core concepts of information technology, including programming, networking, and database management. Developed foundational skills in IT systems and applications.