Juan Bornok

Conduct online research to build targeted and verified lead lists, collecting and validating contact information to support sales and marketing efforts.

Label and annotate image and text data for machine learning and AI training, following strict guidelines to ensure accuracy and consistency. Perform quality checks and validate annotated data prior to submission.

Prepare and manage inspection and administrative reports. Coordinate with clients and internal departments for scheduling and documentation, ensuring accuracy and confidentiality of official records.

Responded promptly to customer inquiries via email and maintained confidential documentation related to customer accounts, contracts, and service agreements.

Coordinated and dispatched activation instructions to field agents for customer service plan implementations, monitoring progress and ensuring timely completion of account activations.

Verified the precise balancing of amounts entered against source documents and bank statements, identifying and correcting discrepancies prior to financial close. Acted as primary escalation point for unresolved discrepancies and ensured compliance with internal controls.

Pursued a Bachelor of Science in Nursing but did not complete the degree.

Completed secondary education at Santolan High School.