ismita mandal
@ismitamandal
Business Development Manager driving growth through market research and client relationships.
IndiaWhat I'm looking for
I am a results-driven Business Development Manager with a strong background in market research, client relationship management, and sales strategy development. I have progressed from marketing and inside sales roles to CRM coordination and managerial responsibilities, consistently delivering lead generation, sales support, and client retention improvements.
At DRB Foods I advanced from CRM Coordinator to Assistant Manager (Customer Relationship) and then Business Development Manager, leading market research initiatives, setting KPIs, coordinating cross-functional teams, and developing strategies that improved client satisfaction and revenue opportunities.
Experience
Work history, roles, and key accomplishments
Business Development Manager
DRB Foods Pvt Ltd.
Jul 2022 - Feb 2023 (7 months)
Conducted market research to identify new business opportunities, built client relationships, and developed and executed strategies with KPIs to drive organizational growth.
Assistant Manager, Customer Relationship
DRB Foods Pvt Ltd.
Apr 2021 - Jun 2022 (1 year 2 months)
Built and maintained relationships with key clients, improved retention through follow-ups and upsell strategies, and mentored customer service staff to resolve escalations.
CRM Coordinator
DRB Foods Pvt Ltd.
Aug 2020 - Mar 2021 (7 months)
Maintained accurate client records and sales activities, coordinated cross-departmental support, prepared proposals, and monitored lead generation and sales pipeline.
Inside Sales Executive
Netree E Services Pvt Ltd.
Aug 2019 - Jul 2020 (11 months)
Identified and qualified potential customers via calls and emails, generated leads through cold outreach and maintained CRM records while meeting sales targets and KPIs.
Marketing Executive
Arihant Webtech Pvt Ltd.
Aug 2017 - May 2019 (1 year 9 months)
Conducted market research to identify customer needs and competitor trends and developed marketing plans and campaigns to support sales growth and lead generation.
Education
Degrees, certifications, and relevant coursework
GUGuru Gobind Singh Indraprastha University
Master of Business Administration, Marketing Management
2015 - 2017
Completed a Master of Business Administration in Marketing Management from April 2015 to June 2017.
UDUniversity of Delhi
Bachelor of Commerce, Accounting and Finance
2011 - 2014
Completed a Bachelor of Commerce with focus on Accounting and Finance from 2011 to 2014.
Availability
Location
IndiaAuthorized to work in
Job categories
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