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ismail rhorbtiIR
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ismail rhorbti

@ismailrhorbti

Determined economics graduate with customer service experience and international exposure.

Morocco
Message

What I'm looking for

I am seeking a role that leverages customer service and cross-cultural communication, offers growth, collaborative teams, and opportunities to contribute to community-focused initiatives.

I am a determined and proactive economics graduate with practical customer service experience and international exposure in China. I combine a solid academic foundation in economics and management with frontline client-facing experience gained at Cnexia.

At Cnexia I provided professional frontline customer support and problem resolution, developing strong communication and adaptability in a service environment. My volunteer work with Rotaract reinforced teamwork, community engagement, and project coordination skills through drives, awareness workshops, and humanitarian trips.

I studied International Business & Economics (Chinese Language Track) at Hubei University of Technology and completed further studies in Economics and Management at Sidi Mohamed Ben Abdellah University, which strengthened my cross-cultural awareness and language abilities in Chinese, English, French, and Arabic.

I am autonomous, reliable, and committed to contributing effectively to team goals. I seek opportunities where I can apply my customer service strengths, cross-cultural communication, and analytical background to support organizational objectives.

Experience

Work history, roles, and key accomplishments

CN
Current

Customer Service Agent

Cnexia

Jan 2024 - Present (2 years)

Provided frontline customer support and problem resolution in a professional services environment, maintaining service quality and customer satisfaction since 2024.

Education

Degrees, certifications, and relevant coursework

Hubei University of Technology logoHT

Hubei University of Technology

International Business & Economics (Chinese Language Track)

2023 - 2024

Attended the Chinese Language Track with studies focused on International Business & Economics during 2023–2024, gaining international exposure and cross-cultural competencies.

LR

Lycée Rabelais

Baccalaureate in Economics and Management, Economics and Management

Completed the Baccalaureate in Economics and Management in 2022, providing a secondary education foundation in economics and management subjects.

SM

Sidi Mohamed Ben Abdellah University, Faculty of Economics and Management

Economics and Management

2023 -

Pursued studies in Economics and Management beginning in 2023, building foundational knowledge in economic theory and management practices.

Tech stack

Software and tools used professionally

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ismail rhorbti - Customer Service Agent - Cnexia | Himalayas