ismail rhorbti
@ismailrhorbti
Determined economics graduate with customer service experience and international exposure.
What I'm looking for
I am a determined and proactive economics graduate with practical customer service experience and international exposure in China. I combine a solid academic foundation in economics and management with frontline client-facing experience gained at Cnexia.
At Cnexia I provided professional frontline customer support and problem resolution, developing strong communication and adaptability in a service environment. My volunteer work with Rotaract reinforced teamwork, community engagement, and project coordination skills through drives, awareness workshops, and humanitarian trips.
I studied International Business & Economics (Chinese Language Track) at Hubei University of Technology and completed further studies in Economics and Management at Sidi Mohamed Ben Abdellah University, which strengthened my cross-cultural awareness and language abilities in Chinese, English, French, and Arabic.
I am autonomous, reliable, and committed to contributing effectively to team goals. I seek opportunities where I can apply my customer service strengths, cross-cultural communication, and analytical background to support organizational objectives.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Cnexia
Jan 2024 - Present (2 years)
Provided frontline customer support and problem resolution in a professional services environment, maintaining service quality and customer satisfaction since 2024.
Active Member
Rotaract Club
Coordinated and participated in community service initiatives including food and clothing drives, awareness workshops, and volunteer visits to orphanages, enhancing community impact and leadership skills.
Education
Degrees, certifications, and relevant coursework
Hubei University of Technology
International Business & Economics (Chinese Language Track)
2023 - 2024
Attended the Chinese Language Track with studies focused on International Business & Economics during 2023–2024, gaining international exposure and cross-cultural competencies.
Lycée Rabelais
Baccalaureate in Economics and Management, Economics and Management
Completed the Baccalaureate in Economics and Management in 2022, providing a secondary education foundation in economics and management subjects.
Sidi Mohamed Ben Abdellah University, Faculty of Economics and Management
Economics and Management
2023 -
Pursued studies in Economics and Management beginning in 2023, building foundational knowledge in economic theory and management practices.
Availability
Location
Authorized to work in
Job categories
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