Ismail Annabi
@ismailannabi
IT Support Specialist who blends customer service and Odoo ERP troubleshooting to resolve issues fast.
AlgeriaWhat I'm looking for
I’m an IT Support Specialist at Monsieur Accessoires, bridging customer-facing support with back-end systems by administering Odoo ERP modules and translating user needs into clear technical fixes.
Before that, I worked as a Customer Support Agent, managing high-volume inbound and outbound calls, resolving inquiries with an empathetic approach, and handling complex complaints end-to-end by diagnosing root causes and driving full resolution.
I also onboarded and trained staff on Odoo workflows to improve adoption and reduce ticket volume related to internal system errors. Alongside my support roles, I’ve served as a Computer Science Lab Instructor, delivering practical programming labs and providing constructive feedback to help students succeed under time pressure.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Monsieur Accessoires
Jan 2026 - Present (5 months)
Provided technical customer support while administering Odoo ERP modules, bridging customer-facing issues with back-end systems. Diagnosed and resolved hardware, software, and connectivity problems, onboarded staff on Odoo workflows, and supported IT asset monitoring and internal policy compliance.
Computer Science Lab Instructor
University of Badji Mokhtar
Sep 2025 - Present (9 months)
Delivered practical programming labs to undergraduate students, explaining complex concepts clearly and patiently under time pressure. Evaluated assignments and provided constructive feedback to improve documentation and written communication.
Customer Support Agent
Monsieur Accessoires
Sep 2025 - Jan 2026 (4 months)
Managed high volumes of inbound and outbound customer calls, resolving inquiries with a professional, empathetic approach. Handled end-to-end complaint resolution and maintained accurate CRM records to ensure continuity across the support team.
Education
Degrees, certifications, and relevant coursework
University of Badji Mokhtar
Master of Software Engineering, Software Engineering
2023 - 2025
Master’s degree in Software Engineering at the University of Badji Mokhtar in Annaba from 2023 to 2025.
University of Badji Mokhtar
Bachelor of Computer Engineering, Computer Engineering
2020 - 2023
Bachelor’s degree in Computer Engineering at the University of Badji Mokhtar in Annaba from 2020 to 2023.
Tech stack
Software and tools used professionally
Availability
Location
AlgeriaAuthorized to work in
Job categories
Skills
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