Walid Bensaad
@walidbensaad
IT support specialist with 15+ years troubleshooting hardware and networks.
AlgeriaWhat I'm looking for
I am an IT Support Specialist with over 15 years’ experience diagnosing, troubleshooting and maintaining hardware, Debian-based software and network environments. I have a track record of completing repairs, performing upgrades, and installing hardware and software to keep systems reliable and secure.
My hands-on roles have ranged from network support and system administration to IT manager responsibilities across travel agencies, schools and freelance engagements. I routinely document support inquiries and resolutions, assist users by phone and email, and escalate to specialists when needed.
I bring practical expertise with Python troubleshooting, regular maintenance routines, user support, and project-driven implementations, and I am focused on delivering clear, timely technical support that reduces downtime and improves user productivity.
Experience
Work history, roles, and key accomplishments
Information Technology Technical Support
Freelance
Sep 2024 - Present (1 year 6 months)
Deliver technical support services to clients on hardware, software and network issues, performing diagnostics, repairs and user assistance via phone and email.
Information Technology Support
Freelance
Mar 2020 - Present (6 years)
Provide remote and on-site IT support, troubleshooting hardware, Debian software, Python-related issues, and networks; perform repairs, maintenance, and installations for diverse clients.
Information Technology Support Specialist
SARL Flecomat
Jul 2023 - Sep 2024 (1 year 2 months)
Provided IT support across the company, installing hardware/software, performing maintenance, and resolving network and user issues to maintain operational continuity.
IT Manager
Tell Voyages
Sep 2018 - Feb 2020 (1 year 5 months)
Managed IT operations for a travel agency, overseeing infrastructure, user support, system upgrades and coordination with vendors to ensure service availability.
Information Technology System Administrator
Crown School Setif
Jan 2016 - Jul 2018 (2 years 6 months)
Administered school IT systems, maintained networks and servers, installed educational software and supported staff and students to ensure reliable IT services.
Network Support Specialist
I Travel Algerie
Sep 2013 - Mar 2015 (1 year 6 months)
Supported network infrastructure for a travel agency, performed diagnostics, resolved connectivity issues and assisted users with network-related problems.
Information Technology Support Technician
Gharkilab
Oct 2010 - Jun 2013 (2 years 8 months)
Performed technical support and repairs on computers and electronic devices, installed hardware/software and assisted customers with technical inquiries.
Education
Degrees, certifications, and relevant coursework
CROWN SCHOOL
Travel Agent Certificate, Tourism and Travel Services Management
2015 - 2015
Travel Agent Certificate in Tourism and Travel Services Management obtained in 2015.
Institut National Spécialisé de Formation Professionnelle
Senior Technician Diploma, Computer and Information Sciences and Support Services
2008 - 2010
Senior Technician Diploma in Computer and Information Sciences and Support Services completed from April 2008 to September 2010.
WORK School
Certificate, Computer Science
2005 - 2005
Modern Computer Programming Certificate in Computer Science completed in 2005.
Ahmad Guessoum High School
High School Diploma, Natural Sciences
2000 - 2003
High School Diploma with a focus on Natural Sciences from September 2000 to June 2003.
Tech stack
Software and tools used professionally
Availability
Location
AlgeriaAuthorized to work in
Job categories
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