with my experience as a desktop support engineer, and inventory control specialist. I would like to shift my skills into the cyber security side of things.
Open to opportunities
steve wall
@stevewall
Senior desktop support and IT asset management specialist delivering secure deployments, imaging and top-tier customer service.
ZimbabweWhat I'm looking for
I’m an IT professional with a proven track record in asset management, deployment, and technical support. I leverage expertise in hardware, software, and customer service to keep endpoints secure, available, and working as expected.
In my recent role as an Sr. Desktop Support Specialist, I manage inventory, monitor tickets and assets with ServiceCenter, and coordinate complex issue resolution with partners. I also support USAF training, collaborate on ordering and hardware recommendations, and help ensure smooth lifecycle operations.
Across deployments and ITAM leadership, I’ve handled computer imaging, warranty claims, break-fix support, secure destruction of hard drives, and policy enforcement. I’ve also created and ran scripts using Quest KACE SMA and SDA appliances, and onboarded 500+ new hires per year with hands-on security-focused training—always explaining technical concepts in non-technical terms.
Experience
Work history, roles, and key accomplishments
SI
Current
Sr. Desktop Support Specialist
SMS Data Products Group, Inc.
Jan 2024 - Present (2 years 5 months)
Managed inventory for HNIT at the Collaborative Nerve Center, supporting high-level end users. Monitored and resolved tickets using ServiceCenter and Assets, coordinating with CACI on complex technical issues.
OL
Deployment Specialist/Asset Manager
Oasis Systems LLC
Nov 2021 - Nov 2023 (2 years)
Managed inventory control for new and used assets, including computer imaging and warranty claims. Ordered hardware peripherals, enforced company policies, supported break-fix needs, and performed secure hard-drive destruction.
Served as ITAMs lead for Andover at Pfizer, managing inventory for new and used assets and performing computer imaging. Handled warranty claims and secure hard-drive destruction, and supported hardware and software installation troubleshooting.
HS
Desktop Support T2 / App Admin
Hiregenics / Randstad Sourcelight
May 2016 - Nov 2020 (4 years 6 months)
Onboarded 500+ new hires per year as part of a CEO-driven program, delivering computer security-focused training. Performed hardware troubleshooting, imaging for Oracle environments, managed asset inventory and warranty replacements, and supported desk setups and data transfers for upgrades and terminations.
PC Technician I
Vectrus
May 2017 - Aug 2018 (1 year 3 months)
Provided break-fix repairs and hardware refreshes for the Army Corps of Engineers. Retrieved old assets for storage and supported ongoing PC maintenance needs.
SS
HUD Technical Manager (6 States)
Sebenza Source
Apr 2015 - May 2016 (1 year 1 month)
Managed inventory control and hardware maintenance while supporting HUD servicing across 6 states. Planned hardware and network equipment swaps and oversaw physical switch and cabling maintenance.
PR
Field Service Technician
Protivity
Nov 2014 - Feb 2015 (3 months)
Provided desktop support for BAE Systems staff, testing hardware and software to ensure product effectiveness. Updated tickets in the BMC Remedy ticketing system and supported field service troubleshooting.
TG
Junior System Administrator
The Centech Group
Aug 2012 - Aug 2014 (2 years)
Provided desktop support for DoD staff (civilian and military), troubleshooting VPN, operating system, and wireless connectivity issues. Assisted with account creation and Exchange email troubleshooting while ensuring compliance with USAF regulations.
Handled data migration and laptop replacement projects for Fidelity Investments. Configured Microsoft Office on migrated systems to support rollout readiness.
SH
Laptop Refresh Contractor
Shire Hgt
Jun 2011 - Sep 2011 (3 months)
Worked with a team of 6 on a laptop refresh project, completing imaging, deployment, and backup activities. Supported end-user readiness from device imaging through backup coverage.
Led a project team overseeing desktop and laptop rollouts and reimaging using Swimage. Coordinated rollout execution to complete imaging and deployment activities.
PS
IT Support Intern
Peabody Public Schools
May 2011 - Present (15 years 1 month)
Assisted network administrators with PC deployment, imaging, and troubleshooting. Provided instruction to staff on computer usage and remote printing as part of day-to-day IT support.
Education
Degrees, certifications, and relevant coursework
LI
Lincoln Technical Institute
Diploma Program, Networking Communications and Information Systems
2010 - 2011
Grade: GPA: 3.5
Completed a Networking Communications and Information Systems Diploma Program at Lincoln Technical Institute from 2010 to 2011.
Availability
Open to opportunities
Location
ZimbabweAuthorized to work in
Salary expectations
95k-120k USD
Job categories
Desktop Support SpecialistAsset ManagerDeployment SpecialistITOM LeadApplication AdministratorSystem AdministratorField Service TechnicianTechnical ManagerIT TechnicianDesktop Support TechnicianDesktop Support EngineerDesktop Support AnalystComputer Support SpecialistDesktop Support ManagerIT Support SpecialistIT Desktop Support
Skills
Microsoft Office 365PrintersImagingWarranty ClaimsDamewareUSMT 3USMT 4SwimageCitrixNorton GhostDeepfreezeInventory ControlPolicy EnforcementNew Hire OnboardingSoftware InstructionHardware ConsultancyVPN TroubleshootingExchange Server Account TroubleshootingCompTIA SecurityCertifications: CompTIA A+Windows Remote
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